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OIC Ombudsman Association A Networking & Capacity Building Platform, established in 2014, for Ombudsman Institutions Across the OIC States.

Executive Secretary of OICOA, Mr. Almas Ali Jovindah, attended the online meeting of the International Ombudsman Institu...
24/09/2026

Executive Secretary of OICOA, Mr. Almas Ali Jovindah, attended the online meeting of the International Ombudsman Institute’s United Nations and International Cooperation (UNIC) Working Group, chaired by the Ombudsman of Thailand, H.E. Mr. Songsak Saicheua. Participating in his capacity as the designated lead for the OECD-related Key Priority Area, Mr. Jovindah briefed the Working Group on the progress made in advancing institutional engagement with OECD officials and identifying potential avenues for collaboration between the IOI and OECD in the areas of anti-corruption, administrative justice and the institutional strengthening of ombudsman institutions. He also presented an overview of the concept paper prepared by the Federal Tax Ombudsman Secretariat, which outlines a proposed framework for developing structured cooperation with the OECD in these priority areas The UNIC Meeting was also attended by IOI Asian Regional Director and Provincial Ombudsman of Sindh, H.E. Muhammad Sohail Rajput

On September 14, in Amman, Speaker of the House of Representatives Mazen Al-Qadi received a copy of the 2025 Annual Repo...
16/09/2026

On September 14, in Amman, Speaker of the House of Representatives Mazen Al-Qadi received a copy of the 2025 Annual Report of the Integrity and Anti-Corruption Commission (IACC) from its Chairman, Hazem Al-Majali. The meeting was also attended by First Deputy Speaker Dr. Khamis Atiyeh and several members of the Commission's Board.

In a statement issued Monday, Speaker Al-Qadi affirmed that the House of Representatives closely follows the Commission's work in protecting public funds and strengthening the national integrity system, emphasizing the importance of complementary roles among state institutions in preventing corruption and addressing administrative and financial irregularities.

Al-Qadi described the report as a vital tool for assessing the state of the integrity system and identifying operational challenges, highlighting the importance of:
🔹 Reinforcing a preventive approach to combating corruption
🔹 Early verification measures
🔹 Development of oversight tools
🔹 Entrenching transparency and accountability in public service
For his part, Chairman Al-Majali outlined the report's key themes, the Commission's efforts throughout the year, and recommendations to improve operational mechanisms and strengthen the prevention of financial and administrative violations. He also addressed the Commission's awareness-raising initiatives on integrity and governance, and its efforts to strengthen partnerships with state institutions in support of the rule of law and public trust.

📍 Amman, Jordan | September 14, 2026

The Chairman of Libya's Administrative Control Authority, Mr. Abdullah Qaderbouh, held a meeting at the Authority's head...
16/09/2026

The Chairman of Libya's Administrative Control Authority, Mr. Abdullah Qaderbouh, held a meeting at the Authority's headquarters in Tripoli with the Chairman of the Management Committee of the General Health Insurance Fund, Dr. Talal Ajaj, to review the Fund's workflow, performance, and the challenges it faces in delivering health insurance services to beneficiaries.

The meeting covered:
🔹 Coordination mechanisms between the Fund's branches in the eastern, western, and southern regions
🔹 Financial resources, funding sources, and their alignment with legislative requirements
🔹 Health insurance services provided to various beneficiary categories, particularly pensioners
🔹 Registration, fee, and service procedures, and their compliance with legal and regulatory frameworks
🔹 Mechanisms for engaging healthcare providers and challenges affecting regular service delivery

Dr. Ajaj presented an overview of operational difficulties and the measures taken to address them, including areas requiring coordination with relevant parties within each institution's legal mandate.

Chairman Qaderbouh emphasized the importance of resolving the Fund's operational challenges, strengthening resource management efficiency, and ensuring full compliance with applicable laws and regulations — safeguarding participants' contributions and directing them toward their intended purposes.

He further stressed the need to develop a national health insurance plan for all citizens, to ensure equitable access to medical services across all sectors of the country, uphold the rights of beneficiary classes under the current system, and address service-related concerns in accordance with the legal framework. The Authority reaffirmed its continued oversight of matters within its jurisdiction and its commitment to verifying compliance with governing legislation.

📍 Tripoli, Libya

An awareness and training session on the protection of women against workplace harassment and the promotion of a respect...
16/09/2026

An awareness and training session on the protection of women against workplace harassment and the promotion of a respectful, safe environment was held at the University of Chenab, Gujrat Campus, under the leadership of Dr. Najma Afzal Khan, Ombudsperson Punjab for Protection of Women. The session was organized by the University's Office of Student Affairs.

During the session, Dr. Najma Afzal Khan:
🔹 Briefed participants on women's legal rights, complaint mechanisms, and institutional responsibilities regarding workplace harassment
🔹 Emphasized that ensuring a dignified, harassment-free environment for women is a collective societal responsibility
🔹 Urged students and faculty to remain aware of their rights and to approach relevant forums in the event of any unpleasant situation
🔹 Provided awareness banners to the university administration for display at prominent locations across campus

In recognition of their services toward women's protection and harassment awareness, honorary shields were presented to Ombudsperson Punjab Dr. Najma Afzal Khan and other officials.

The University of Chenab reaffirmed its commitment to fostering a secure, harassment-free educational environment for all students and staff.

📍 Gujrat, Punjab, Pakistan

Institutional cooperation is essential to building stronger, more effective Ombudsman institutions and ensuring citizens...
16/09/2026

Institutional cooperation is essential to building stronger, more effective Ombudsman institutions and ensuring citizens have access to timely and meaningful redress.

The Honourable Federal Ombudsman of Pakistan, Mr. Naveed Kamran Baloch, visited the FOSPAH Head Office, where he and Federal Ombudsperson Ms. Fauzia Viqar emphasized the importance of collaboration between the two institutions.

The meeting served as a platform for both offices to:
🔹 Exchange perspectives on joint advocacy to strengthen Ombudsman institutions
🔹 Share best practices to enhance service delivery
🔹 Explore avenues for improved access to justice for citizens

📍 Pakistan

Ms. Ghada Hameed Habib, Secretary-General of the Office of the Ombudsman, received a delegation from the United Nations ...
16/09/2026

Ms. Ghada Hameed Habib, Secretary-General of the Office of the Ombudsman, received a delegation from the United Nations Development Programme (UNDP) at her office in Seef District this morning. The meeting was also attended by Shaikh Mohammed bin Ali Al Khalifa, Director of the International Cooperation and Development Directorate at the Office of the Ombudsman.

The visit coincided with the delegation's participation in a regional workshop organized by the National Institution for Human Rights (NIHR), in cooperation with the Arab Information and Communication Technologies Organization (AICTO), titled "Responsible Governance of Artificial Intelligence in Arab Countries."

During the meeting, the Secretary-General welcomed the delegation and commended the level of cooperation between the Kingdom of Bahrain and UN institutions across various development sectors. She underscored the importance of the workshop's theme amid rapid advancements in artificial intelligence, stressing the need to regulate AI use in line with the principles of good governance and human rights protection.
Discussions also addressed:
🔹 Enhancing cooperation and expertise exchange between the Office of the Ombudsman and UNDP
🔹 The latest international practices for integrating human rights and technical standards into institutional workflows
🔹 Continued efforts to improve grievance-handling mechanisms
🔹 Leveraging modern digital solutions with efficiency and professionalism

📍 Seef District, Bahrain

14/09/2026

OICOA 13th Board Meeting

The OIC Ombudsman Association (OICOA) held the 13th OICOA Board Meeting virtually on 14th September. The session was cha...
14/09/2026

The OIC Ombudsman Association (OICOA) held the 13th OICOA Board Meeting virtually on 14th September. The session was chaired by OICOA President and Turkiye's Chief Ombudsman, Hon'ble Mehmet Akarca, alongside Secretary General OICOA and Federal Tax Ombudsman of Pakistan Hon’ble Mr. Zafar Hijazi. The Board Members from Ombudsman of Bahrain Hon’ble Ms. Ghada Hameed, Mediator of Morocco Hon’bel Mr. Hassan Tariq, Human Rights Commissioner of Azerbaijan Hon’ble Ms. Sabina Aliyeva, and representatives from Ombudsman of Indonesia and General Inspection Organization of Iran also participated in the meeting.

One of the prime agenda point was to chart a strategy for integrating artificial intelligence in a responsible manner into public grievance systems being overlooked by ombudsmen. Acknowledging the rapid digitization of state services, the board agreed to utilize the OICOA platform to pioneer a unified regulatory framework, tasking the association with drafting comprehensive guidelines for the responsible, transparent, and ethical adoption of AI in complaint handling across member nations. Preparations for the upcoming 5th OICOA General Assembly to be held in 2027 were also discussed.

Additionally, President OICOA and Secretary General OICOA emphasized leveraging OICOA’s ‘OIC affiliated institution’ status, and urged the Board Members to coordinate with their respective foreign ministries to renew the momentum and strengthen ties with the OIC Secretariat in Jeddah so practical benefit may be attained for the OICOA Members and the wider OIC Region in the pursuit of advancement of human rights and best practices of ombudsmanship.

To further strengthen institutional capacity of OICOA Members, the Board resolved to actively participate in OICOA capacity-building initiatives and nominate specialized officers to lead training sessions for peer institutions. The meeting concluded with delegates exchanging mutual well wishes and emphasizing a shared desire for regional peace and stability.

Disaster management does not end with emergency response — it requires sustained collaboration and oversight throughout ...
04/09/2026

Disaster management does not end with emergency response — it requires sustained collaboration and oversight throughout post-disaster recovery. This was the core message from Indonesian Ombudsman Member Robert Na Endi Jaweng, following a meeting with Rustian, Principal Secretary of the National Disaster Management Agency (BNPB), at Graha BNPB, East Jakarta, on Wednesday, September 2, 2026.

The meeting focused on strengthening coordination to ensure the fulfillment of rights and public service needs for disaster-affected communities in Aceh, West Sumatra, North Sumatra, and East Nusa Tenggara (NTT).

"Disasters are a test case to see whether the state is present among the people," said Robert, emphasizing the need to strengthen local government response capacity — from district and city levels down to villages — alongside active collaboration and preparedness in human resources, budgeting, and inter-agency networks.

Key findings from Ombudsman monitoring:

🔹 Sumatra region: Of 1,227 targeted bridge repairs, 574 remain in progress and 653 are incomplete. Permanent housing (huntap) construction faces obstacles in data validation, land security, and building standards.🔹 West Sumatra: Gaps in victim data collection persist, with some mudflow-affected residents yet to receive assistance; concerns also raised over limited access to clean water.

🔹 North Sumatra: Discrepancies in housing damage classification between local and central government data (initial ~24,000 units vs. revised ~17,000) require urgent joint verification; red zone relocation remains incomplete.

🔹 Aceh: Housing restoration is hindered by supply chain and market capacity issues, including reported cement shortages in Central Aceh and Aceh Tamiang.

🔹 East Nusa Tenggara (NTT): More than ten days after the August 14, 2026 disaster, many residents remain without assistance; concerns extend to social trauma, healthcare access, and public administration services in population, education, and health sectors.

📍 Jakarta, Indonesia | September 2, 2026

On Wednesday morning, September 2, 2026, the Ombudsman of the Kingdom of Morocco, Mr. Hassan Tariq, held a guidance meet...
04/09/2026

On Wednesday morning, September 2, 2026, the Ombudsman of the Kingdom of Morocco, Mr. Hassan Tariq, held a guidance meeting with the institution's regional delegates via videoconference, in the presence of his advisors and staff from the central administration.

The meeting focused on the professional challenges anticipated in the final quarter of the current administrative year, with particular emphasis on:
🔹 Managing the growing demand for mediation
🔹 Effective handling and processing of citizen grievances

The session reflects the institution's continued commitment to strengthening internal coordination and ensuring responsive, efficient service delivery to citizens across all regions.

This update is shared as part of OICOA's ongoing coverage of member institutions' operational and governance developments.

📍 Rabat, Morocco | September 2, 2026

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