BIEN Cebu

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The BPO Industry Employees' Network (BIEN) is an independent network of employees, by the employees, and for the employees of the BPO Industry in the Philippines.

PRESS RELEASESeptember 2, 2026BIEN-Cebu: Workers fight back! Stop the attacks against Cebu human rights defenders! Hands...
02/09/2026

PRESS RELEASE
September 2, 2026

BIEN-Cebu: Workers fight back! Stop the attacks against Cebu human rights defenders! Hands off John Ruiz III, Dyan Gumanao, Jhonggie Rumol!

CEBU CITY — The BPO Industry Employees Network (BIEN)-Cebu vehemently condemned what it described as dubious and trumped-up charges against Cebu-based human rights defenders John Ruiz III of BAYAN Muna Party-list, Dyan Gumanao of HUSTISYA, and Jhonggie Rumol of the Visayas Institute for Human Dignity and Advancement (VIHDA) Inc.

BIEN-Cebu said the charges reflect a broader pattern in which accusations and legal processes are used against individuals and communities who challenge injustice, assert their rights, and hold those in power accountable.

“Ridiculous and outright lies—this is what these charges against Jhonggie, Dyan, and John are. These accusations seek to silence their advocacy, disrupt their work among marginalized communities, and sow fear among ordinary people who dare to speak out against injustice,” said Kyle Enero, President of BIEN-Cebu.

On August 31, following a protest commemorating National Heroes Day, Ruiz was arrested near Abellana National High School by elements of the CIDG-7 on the basis of a warrant stemming from an attempted murder case filed in January 2024 in Himamaylan, Negros Occidental. The same case also implicated other individuals, including Gumanao and Rumol.

BIEN-Cebu noted that the latest case is not the first legal action Ruiz has faced in connection with his political and advocacy work. Prior to his arrest, Ruiz and other Cebu-based leaders were charged in connection with a 2025 anti-corruption protest outside the DPWH Cebu City office.

Ruiz posted bail on September 2 after complying with court requirements, including a P120,000 bail bond.

“At a time when ordinary Filipinos are outraged over allegations of massive corruption involving flood-control projects, confidential and intelligence funds, and the railroading of Pax Silica, John—along with Dyan and Jhonggie—is being forced to confront the enormous financial and personal burden of defending themselves against charges they categorically deny. Ordinary people are made to spend hundreds of thousands of pesos simply to secure temporary liberty, while those accused of plundering the people’s coffers continue to enjoy wealth and power,” Enero added.

For BIEN-Cebu, this imbalance in power is something workers understand from their own daily experiences. While the circumstances may be different, workers likewise confront situations in which those who hold greater economic and institutional power can use accusations, disciplinary procedures, and other mechanisms against them.

Inside workplaces, employees can face disciplinary notices and administrative cases based on allegations they dispute, while having to defend their livelihoods before management structures in which employers wield considerably greater power. For workers living from one paycheck to another, even a suspension, prolonged administrative proceeding, or dismissal can threaten not only their jobs but their families’ ability to afford food, rent, utilities, education, and other basic necessities.

“Workers know what it means to have false accusations used against us by those who hold power over our livelihoods. We endure low wages, contractualization, union-busting, violations of security of tenure, illegal dismissals, and workplace charges that can be used to justify disciplinary action or termination. When your entire livelihood depends on your job, even a baseless accusation can become a powerful weapon against you,” said Enero, who also serves as Interim Vice-President for Visayas of BIEN.

The group stressed that this shared experience should compel workers to oppose the use of power, whether political or economic, to deprive people of their rights. BIEN-Cebu said workers have a direct stake in defending civil liberties because the rights to speak, assemble, organize, protest, and seek redress are the same democratic rights workers rely upon when fighting for higher wages, secure employment, humane working conditions, and protection from abuse.

BIEN-Cebu also denounced what it called the hypocrisy of the Marcos Jr. administration, saying the government should prioritize the worsening conditions confronting Filipino workers and poor families instead of allowing state institutions and legal processes to be weaponized against human rights defenders.

The group stressed that workers continue to confront inadequate wages, precarious employment, contractualization, violations of security of tenure, and attacks on their right to organize, while the rising cost of living further erodes the value of their wages. BIEN-Cebu maintained that repressing those who expose these conditions does nothing to resolve the social and economic problems confronting the majority of Filipinos.

“A government that claims to respect human rights cannot allow the law to become a weapon against its own people. Poverty cannot be solved by silencing the poor. Low wages cannot be solved by intimidating workers. Corruption cannot be solved by persecuting those who expose and condemn it. If the government wants social unrest to end, then it must address the conditions of exploitation, inequality, and injustice that compel people to struggle in the first place,” Enero said.

BIEN-Cebu demanded the immediate dismissal of what it describes as trumped-up charges against Ruiz, Gumanao, and Rumol and called for an end to the weaponization of legal processes against human rights defenders and ordinary citizens exercising their democratic rights.

The group likewise called on BPO workers and the broader working class to stand in solidarity with Ruiz, Gumanao, and Rumol, emphasizing that workers cannot remain indifferent when democratic rights are threatened. It stressed that defending these rights is inseparable from workers’ own struggle to secure decent wages, stable employment, humane working conditions, and dignity both inside and outside the workplace.

“The rights being attacked today are the same rights workers need to defend ourselves tomorrow. We cannot fight for higher wages, secure jobs, and better working conditions if we are afraid to speak, assemble, and collectively assert our demands. Workers must stand together with all those whose rights are under attack. We must defend our democratic rights and our collective power to fight for a society where the interests and welfare of ordinary people come before the wealth and power of a privileged few,” Enero ended.

For reference:

KYLE ENERO
President, BIEN-Cebu
Interim Vice-President for Visayas, BIEN
Email: [email protected]

FROM PROUD BISAYA BAI: BIEN-CEBU: BPO WORKERS DESERVE BIGGER SHARE OF INDUSTRY WEALTH The BPO Industry Employees Network...
31/08/2026

FROM PROUD BISAYA BAI: BIEN-CEBU: BPO WORKERS DESERVE BIGGER SHARE OF INDUSTRY WEALTH

The BPO Industry Employees Network (BIEN)-Cebu is urging workers in the information technology and business process management (IT-BPM) sector to organize and push for higher wages, arguing that employees deserve a larger share of the wealth generated by their labor.

READ MORE👇

BIEN-CEBU: BPO WORKERS DESERVE BIGGER SHARE OF INDUSTRY WEALTH

The BPO Industry Employees Network (BIEN)-Cebu is urging workers in the information technology and business process management (IT-BPM) sector to organize and push for higher wages, arguing that employees deserve a larger share of the wealth generated by their labor.

| Read the article in the comments section for more details.

AN ATTACK ON ONE WORKER IS AN ATTACK ON ALL! ✊BIEN-Cebu thanks the Alyansa sa mga Mamumuo sa Sugbo–Kilusang Mayo Uno (AM...
31/08/2026

AN ATTACK ON ONE WORKER IS AN ATTACK ON ALL! ✊

BIEN-Cebu thanks the Alyansa sa mga Mamumuo sa Sugbo–Kilusang Mayo Uno (AMA Sugbo-KMU) for standing in solidarity with our President and BIEN Philippines Vice President for Visayas, Kyle Enero, and condemning his dismissal from Azpired.

AMA Sugbo-KMU emphasized that Kyle’s case is not isolated from the broader attacks on workers’ security of tenure and right to organize. Across industries, workers who speak out, organize, and fight for better working conditions continue to face threats to their employment.

For BPO workers, the freedom to organize is essential to our struggle against low wages, insecure employment, and unsafe working conditions. Attempts to silence worker-organizers only underscore why a stronger and more organized BPO workforce is necessary.

We thank our fellow workers in AMA Sugbo-KMU for reminding us that the struggle of BPO workers is part of the broader struggle of the working class.

AN ATTACK ON ONE WORKER IS AN ATTACK ON ALL!

✊ REINSTATE KYLE ENERO!
✊ BPO WORKERS, FIGHT BACK!
✊ DEFEND WORKERS’ RIGHT TO ORGANIZE!
✊ WAGE INCREASE NOW!

AMA SUGBO - KMU CONDEMNS AZPIRED FOR ILLEGALLY DISMISSING KYLE ENERO, CALLS TO DEFEND SECURITY OF TENURE AND RIGHT TO ORGANIZE!

Alyansa sa mga Mamumuo sa Sugbo - Kilusang Mayo Uno (AMA Sugbo-KMU) condemns Azpired Incorporated for illegally dismissing Kyle Enero, BPO Industry Employees' Network (BIEN) Cebu President and BIEN Pilipinas Vice President for Visayas, last August 11.

Enero's dismissal came at a critical time when wage hearings would be conducted soon to determine the wage increase in Central Visayas. BIEN Cebu had submitted its ₱1,200 emergency wage hike petition last June 17, citing worsening economic conditions that can be considered a supervening event.

Before he was dismissed, Enero reported harassment at work, received disciplinary notices, and felt scrutinized because of his activities as a worker-organizer. The basis of his dismissal is deemed illegal by BIEN Cebu due to its baseless nature and the absence of due process.

Enero's experiences are not an isolated case. There is a history of workplaces dismissing workers to attack their security of tenure and right to organize. Examples of these dismissals are Universal Robina Corporation workers in 2023 and Coca-Cola workers in 2025. Universal Robina Corporation workers were illegally dismissed because they were vocal against contractualization and illegal dismissals, whereas Coca-Cola workers were illegally dismissed because they were fighting to be regularized after serving more than 10 years for Coca-Cola. These show how corporations prioritize garnering more wealth at the expense of the labor force that helped them make that wealth in the first place.

BPO labor leaders like Enero are necessary. Despite dominating the economy, the BPO industry exploits its own workers through low wages, contractualization, and unsafe occupational safety and health protocols. Hence, BPO workers are no different from the rest of the workers nationwide.

These attacks intend to weaken the labor movement's capacity to organize and unionize workers. An isolated worker is easier to conquer than an organized group of workers. We should not make this a precedent to enable big corporations to hinder workers' right to organize. Thus, we stand with Enero in campaigning for his reinstatement. An attack on one worker is an attack on all workers.

REINSTATE KYLE ENERO!
BPO WORKERS FIGHT BACK!
DEFEND WORKERS' RIGHT TO ORGANIZE!
WAGE INCREASE NOW!

WORKERS’ SOLIDARITY GROWS: REINSTATE KYLE ENERO! ✊BIEN-Cebu thanks the Federation of Free Workers (FFW) for standing in ...
31/08/2026

WORKERS’ SOLIDARITY GROWS: REINSTATE KYLE ENERO! ✊

BIEN-Cebu thanks the Federation of Free Workers (FFW) for standing in solidarity with our President, Kyle Enero, and condemning his dismissal from Azpired.

FFW stressed that organizing and defending labor rights are not crimes, and that workers must be protected from retaliation for exercising their freedom of association.

Kyle’s fight is a fight shared by every worker who organizes, speaks out, and collectively demands better wages and working conditions.

No worker should lose their job for standing up for workers’ rights.

✊ REINSTATE KYLE ENERO!
✊ DEFEND FREEDOM OF ASSOCIATION!
✊ DEFEND THE RIGHT TO ORGANIZE!

Reinstate Kyle Enero! Defend the right to organize!

Pinatawan si Enero ng mga sunod-sunod na aksyong pandisiplina, suspensyon, at agarang pagtanggal sa trabaho gamit ang mga hindi malinaw at retaliatory na akusasyon, matapos siyang maging masigasig sa pag-oorganisa at sa pananawagan ng wage increase para sa mga BPO workers sa Central Visayas.

Ang pag-oorganisa at pagtatanggol sa labor rights ay hind krimen. Ang paggamit ng malalabong administrative process para gipitin at sisantehin ang mga lider-unyon ay malinaw na anyo ng union busting at panggigipit sa Freedom of Association.

BPO WORKERS, BATUKAN ANG TINAKTAKAY! PANALIPDAN ANG SECURITY OF TENURE! ABOLISH UNPAID FLOATING STATUS!Last August 28, P...
31/08/2026

BPO WORKERS, BATUKAN ANG TINAKTAKAY! PANALIPDAN ANG SECURITY OF TENURE! ABOLISH UNPAID FLOATING STATUS!

Last August 28, Project Home of TDCX officially closed down following the client's pullout due to changing business needs, affecting no less than 600 workers. Following the closure, affected employees were placed on floating status, while the company offered a redeployment program primarily involving reassignment to other TDCX sites and accounts.

But for many workers, redeployment has not meant the protection of their jobs, positions, and working conditions.

According to accounts from affected workers, reassignments have been offered without due consideration for their tenure and previous positions. Subject Matter Experts (SMEs) and Team Leads (TLs) are being asked to return to agent positions despite provisions in their contracts stating that any movement should not adversely affect their existing position, or that they may be offered a higher role.

DILI MAKATARUNGAN NGA ANG MGA MAMUMUO MAOY PAS-ANON SA EPEKTO SA CLIENT PULLOUT!

The mass floating of workers in TDCX is not an isolated case. It reflects the worsening crisis of security of tenure across the BPO industry.

For years, BPO workers have generated billions in revenues for corporations and helped sustain one of the country's biggest industries. Yet behind the industry's continued growth is a workforce confronted not only by low wages, but also by persistent insecurity. Accounts come and go, clients pull out, and business requirements change—but it is almost always the workers who are forced to bear the consequences.

Unpaid floating status is one of the clearest expressions of this insecurity.

When workers are placed on unpaid floating status, they technically remain employed but are deprived of the very thing employment is supposed to provide: a regular source of livelihood. Rent does not stop. Food does not become cheaper. Electricity, water, transportation, debt, and the needs of our families do not disappear simply because an account has closed.

Yet workers can be forced to endure weeks or months without wages while waiting for redeployment, with no certainty that the position eventually offered will preserve their previous role and working conditions.

This arrangement effectively transfers the business risks of the BPO industry onto its workers. Companies benefit from our labor when accounts are profitable, but when clients pull out or business requirements change, workers are expected to absorb the consequences through lost wages, uncertainty, displacement, and even demotion.

We reject a system where corporate profits are protected while workers' livelihoods are treated as disposable.

Workers should not be made to subsidize changes in corporate business arrangements with months of unpaid waiting. Client pullouts and changes in business requirements are risks inherent in running a BPO company. These risks must be borne by employers—not passed on to workers and their families through unpaid floating status.

This is why the struggle for security of tenure in the BPO industry must also carry a clear demand: ABOLISH UNPAID FLOATING STATUS!

If workers remain employed, then their livelihood must be protected. Companies must ensure continuous work and wages, timely and just redeployment without diminution of position, wages and benefits, or provide workers with the appropriate separation benefits when continued employment can no longer be guaranteed. Workers must not be trapped indefinitely between being employed on paper and unemployed in practice.

The situation in TDCX therefore goes beyond the fate of one account or one group of employees. It underscores the urgent need for stronger protection of security of tenure across the BPO industry and an end to practices that allow companies to transfer the costs of business instability onto workers.

This coming September 1 at 2:30 PM, a number of affected SMEs and TLs will meet with TDCX management through the Department of Labor and Employment's Single Entry Approach (SEnA) to raise their concerns and assert their rights.

The BPO Industry Employees Network (BIEN)-Cebu stands with these workers in their fight for just treatment, security of tenure, and protection of their livelihoods.

We call on fellow BPO workers to support the affected TDCX employees in their struggle. We likewise encourage workers from TDCX and other BPO companies experiencing unpaid floating status, unjust reassignment, demotion, displacement, or similar threats to their security of tenure to come forward, organize, and collectively assert their rights.

What is happening to TDCX workers today can happen to workers in any account and any BPO company tomorrow. As long as workers remain divided, companies can continue passing the burden of every account closure and client pullout onto us.

But when BPO workers organize and fight collectively, we can demand an industry where workers are not disposable and where our right to secure and decent employment comes before corporate convenience.

BATUKAN ANG TINAKTAKAY!

ABOLISH UNPAID FLOATING STATUS!

NO TO UNJUST DEMOTION AND DISPLACEMENT!

PANALIPDAN ANG TRABAHO UG KABUHIAN SA MGA BPO WORKERS!

DEFEND SECURITY OF TENURE IN THE BPO INDUSTRY!

STRONGER TOGETHER!

The BPO Industry Employees’ Network (BIEN) - Cebu is an industry-wide workers’ association and a network of BPO employee...
27/08/2026

The BPO Industry Employees’ Network (BIEN) - Cebu is an industry-wide workers’ association and a network of BPO employees’ organizations based in Cebu.

Founded in 2011, BIEN has been at the forefront of promoting and advancing the rights and welfare of BPO Employees in the Philippines. BIEN is also a duly-registered workers association under DOLE since 2014.

You may sign-up here to schedule your orientation: bit.ly/JoinBIENcebu

ONE VOICE
ONE INDUSTRY
BPO WORKERS UNITE!

FROM CDN DIGITAL: The BPO Industry Employees Network (BIEN) Cebu renewed its call for a ₱1,200 daily minimum wage for al...
27/08/2026

FROM CDN DIGITAL: The BPO Industry Employees Network (BIEN) Cebu renewed its call for a ₱1,200 daily minimum wage for all private sector workers in Central Visayas.

The group proposed raising the minimum wage from ₱500 to ₱700 in Class B areas and from ₱540 to ₱660 in Class A areas.

“Dili ni siya eksuklusibo lang para sa mga mamumuo sa BPO industry pero lakip pud ani ang tibuok private sector,” said BIEN-Cebu President Kyle Enero.

[...]

Enero cited an IBON Foundation study to support the ₱1,200 proposal, saying higher wages were needed to help workers cope with the rising cost of necessities.

READ MORE👇

The Central Visayas wage board is expected to decide by September whether to raise minimum wages, as it began public hearings on August 24.

FROM LANOG: BIEN-Cebu also formally launched the Wage Increase Network (WIN) Cebu. The campaign network aims to unite wo...
27/08/2026

FROM LANOG: BIEN-Cebu also formally launched the Wage Increase Network (WIN) Cebu. The campaign network aims to unite workers from the BPO industry and other sectors, alongside labor advocates and communities, in a broader campaign for a significant wage increase.

BIEN-Cebu President Kyle Enero stressed that the fight for higher wages extends beyond BPO workers, emphasizing that low wages remain a shared concern among workers across Central Visayas.

READ MORE👇

LOOK | BIEN-Cebu expands wage hike campaign as Central Visayas hearing begins

The BPO Industry Employees Network (BIEN)-Cebu expanded its push for higher wages Monday, August 24, as Central Visayas began its first public hearing on a petition seeking a P1,200 daily minimum wage.

Labor groups and advocates from across the city picketed ahead of the Cebu leg of the public hearings led by the Regional Tripartite Wages and Productivity Board (RTWPB) VII.

Protesters called for a nationwide income hike to achieve a living wage for families, as prices of daily commodities continue to rise amid worsening economic conditions.

Currently, Cebu's minimum wage sits at P540, making it insufficient compared to the P1,200 daily living wage estimated by IBON Foundation to raise a family of five.

BIEN-Cebu also formally launched the Wage Increase Network (WIN) Cebu. The campaign network aims to unite workers from the BPO industry and other sectors, alongside labor advocates and communities, in a broader campaign for a significant wage increase.

BIEN-Cebu President Kyle Enero stressed that the fight for higher wages extends beyond BPO workers, emphasizing that low wages remain a shared concern among workers across Central Visayas.

| Report by Joie Villar


𝗪𝗔𝗚𝗘 𝗛𝗘𝗔𝗥𝗜𝗡𝗚 𝗕𝗘𝗚𝗜𝗡𝗦 | The Regional Tripartite Wages and Productivity Board Region VII holds the first public hearing on ...
27/08/2026

𝗪𝗔𝗚𝗘 𝗛𝗘𝗔𝗥𝗜𝗡𝗚 𝗕𝗘𝗚𝗜𝗡𝗦 | The Regional Tripartite Wages and Productivity Board Region VII holds the first public hearing on the determination of minimum wages for private-sector workers and domestic workers on Monday, August 24, at the DepEd Ecotech Center in Cebu City.

The hearing aims to gather the positions and recommendations of workers, employers and other stakeholders as the Board reviews the possibility of a minimum wage adjustment in Central Visayas.

The proceedings include the presentation of wage petitions, a discussion of the region’s socioeconomic outlook and an open forum.

| 📷 Jacq Hernandez, PBB Photojournalist

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