04/03/2026
Receiving and responding to complaints are a normal and inevitable part of being a health practitioner but some clinicians receive more complaints than others. In New Zealand, complaints are rising. In 2024, the Health and Disability Commissioner received more complaints than ever before—a 52% increase over five years. For Chinese medicine, most complaints are about communication, consent, boundaries, or dissatisfaction with treatment.
Join us for a one-hour interactive session organised and facilitated by CMCNZ, delivered by Medical Protection Society, exploring how to reduce your risk of complaints and how to manage them effectively if they arise. Using real-life Chinese medicine scenarios, this session will provide practical strategies you can apply immediately in practice.
𝗗𝗮𝘁𝗲: Wednesday 15 April 2026
𝗧𝗶𝗺𝗲: 7:00–8:00pm (in-person arrival from 6:30pm)
𝗔𝘁𝘁𝗲𝗻𝗱𝗮𝗻𝗰𝗲: In-person (Auckland, capped) OR Online (Teams)
Recording available afterwards
𝗣𝗿𝗶𝗰𝗲: Free event – open to all CMCNZ-registered practitioners
You can secure your place and register here: https://www.chinesemedicinecouncil.org.nz/Public/iCore/Events/Event_display.aspx?EventKey=CMP2026APR