商場管理學會 Institute of Shopping Centre Management, Hong Kong (2026)

15/05/2026

ISCM supports the Government’s new policy initiative to grant permission for presence of dogs on food premises, and views this as a positive step towards fostering a more inclusive, vibrant, and experience-led city offering.

Food & Environmental Hygiene Department (FEHD) has arranged four trade sharing sessions to F&B operators on the proposed arrangements on 11, 12, 13 and 28 May. ISCM is pleased to be represented by our Vice-Chair, Internal Affairs, Michelle Lee, and Vice‑Chair of General Affairs, Monica Hong, who share current pet-friendly policy in Hong Kong malls to the participants.

Through these sessions, ISCM is contributing practical experience and insights from the shopping centre and F&B sectors.

Three key themes emerged from the discussions:

1️⃣ A new opportunity for shopping centre and dining
The policy reflects evolving consumer expectations, where pets are increasingly integrated into daily lifestyles. Pet-friendly dining presents a clear opportunity to enhance Hong Kong’s retail appeal, drive footfall, and increase dwell time — generating tangible commercial value for shopping centres and F&B operators.

2️⃣ Advancing experience-led placemaking
Allowing dogs in approved food premises supports the continued shift towards experience-driven retail environments. It enables operators and landlords to create more engaging, differentiated destinations that foster stronger emotional connections with customers.

3️⃣ The importance of practical implementation
The industry welcomes the development of a clear and workable framework covering hygiene standards, operational arrangements, and stakeholder responsibilities. Effective and practical implementation will be critical to ensuring industry confidence while upholding public health standards.
This initiative represents both a response to market demand and a forward-looking business opportunity. With thoughtful ex*****on, it has the potential to create shared value for the city, for shopping centres, for operators, and for customers, further strengthening Hong Kong’s position as a leading retail and dining destination.

🔗More details from the Government briefing:

https://www.info.gov.hk/gia/general/202605/11/P2026051100735.htm?fontSize=1

https://www.facebook.com/share/v/18KreKwbLb/?mibextid=wwXIfr

https://www.youtube.com/live/ahGSP7EGxeQ?si=S883Usl18IPzDHYA

09/05/2026

On 7th May 2026, our Vice‑Chair of General Affairs, Monica Hong, moderated a panel at Soho House Hong Kong on Fashion, Sport & the City. She was joined by Prof. Esterina Nervino, PhD (CityUHK), Dr. Joey Chan (Lululemon), Vincenzo CARRIERI (Canali), and Denise Yeung (Hong Kong's first female Chinese racing driver headed to Le Mans). The conversation drew a great turnout and offered candid, cross‑industry perspectives.

Three themes stood out:

1️⃣ Luxury has evolved. High-end products are more accessible now, and sport has become the way brands keep customers coming back – but only if the brand's values truly match what they stand for. Consumers want to wear the same thing from morning exercise to happy hour in the evening. Emotional connection is extremely important between brands and consumers.

"Run Club is the new dating app!"

2️⃣ Hong Kong can become a regional sports events hub. The city has the density and energy. The opportunity is to shift from one‑off events to a genuine sports ecosystem – grassroots to elite.

3️⃣ The common thread: corporate citizenship. This is not just about CSR. Brands, landlords, government, and citizens should move in the same direction – in communication, marketing, and efforts to make society a better place.

"How can we connect fashion and sports back to the city, to bring positive impact to the community?"

In a compact city like Hong Kong, we can actually build the community together.

24/04/2026

The ISCM Fireside Chat: 2026 Hong Kong Retail & Shopping Centre Outlook went off without a hitch! 🔥

The energy in the room was simply fantastic, and it was wonderful to see so many sharp minds from across Hong Kong's retail and shopping centre industry come together for a truly open and engaged conversation.

Kathy Lee (Colliers) and Helen Mak (Knight Frank), moderated by Lewis Yau, guided us through an evening packed with insight. From Q1 retail performance across Luxury, Sports and F&B, to the hottest emerging leasing trends, and all the way to some genuinely exciting forward looking ideas around pet friendly policies, the silver economy, NGO pop ups and the unique emotional pull of Hong Kong nostalgia. There was no shortage of food for thought.

The discussion was candid, data driven and grounded in real world experience, exactly the kind of conversation our industry needs right now. Turnout was exceptional, the programme ran like clockwork, and the networking session over refreshments was the perfect way to round off the night. 🥂

None of this would have been possible without the support of our wonderful community. Thank you all for showing up and making it such a memorable evening.

Let's keep the momentum going and move our industry forward together! 💪

20/04/2026

The Institute of Shopping Centre Management (ISCM) was honoured to participate in the China International Consumer Products Expo (CICPE) and engage with the Hainan Provincial Bureau of International Economic Development.

We would also like to extend our sincere appreciation to EY for bringing together industry, academia and policy leaders on such a meaningful platform, facilitating valuable dialogue and exchange.

The discussion highlighted the growing importance of integrating tourism, retail and policy in shaping the next generation of destination-driven commercial ecosystems. As Hainan continues to advance its role as an international consumption centre, the alignment between global brands, shopping centre operators and enabling policies will be key to unlocking long-term value.

ISCM remains committed to fostering industry dialogue, facilitating cross-market collaboration, and contributing insights from Hong Kong and international markets to support sustainable development in tourism-driven retail environments.

We look forward to continued engagement with our partners across regions.

13/04/2026

🏬 ISCM Fireside Chat: 2026 Hong Kong Retail & Shopping Centre Outlook

The retail landscape is shifting, and the sharpest minds in the industry are gathering to decode what's next. Join ISCM for an exclusive in-person Fireside Chat where leading experts unpack the 2026 Hong Kong retail and shopping centre market outlook with candour, data, and real-world insight.

Hear from Kathy Lee, Head of Research & Retail Consultancy at Colliers, and Helen Mak, Senior Director & Head of Retail Services at Knight Frank, in a thought-provoking conversation moderated by Lewis Yau, ISCM Director of Events. From macro trends to leasing dynamics, consumer behaviour to tenant mix strategy, this is the conversation landlords, mall operators, and asset managers can't afford to miss.

📅 Date: 23 April 2026 (Thursday)
🕖 Time: 7:30 PM
📍 Venue: EY Wavespace, 22/F Citic Tower, 1 Tim Mei Avenue, Central
💰 Fee: HKD$150 (Member) | HKD$250 (Non-Member)
🔗 Register now (Seats are limited): https://forms.office.com/r/AhUVrQaNHQ

03/04/2026

We’re delighted to announce that ISCM has appointed a new Board of Directors for the 2026–2028 term. With this leadership team in place, ISCM will strengthen our capacity to focus efforts and resources on initiatives that further advance the shopping centre and retail industry in Hong Kong.

Please join us in welcoming our new Board:
- Co-Chairs: Chris Keung and Katherine Lo
- Vice Chair, Internal Affairs: Michelle Lee
- Vice Chair, External Affairs: Wilson Lam
- Vice Chair, Public Affairs: Helen Mak
- Vice Chair, General Affairs: Monica Hong
- Honorary Secretary: Ervi Liusman
- Treasurer: Ken Lam
- Director of Training: Bluebi P**n
- Director of Study Tour: Po Liu
- Director of Membership and Welfare: Jennifer Chan
- Director of Community Engagement: Kathy Lee
- Director of Innovation and Technology: Andrew Lee
- Director of Events: Lewis Yau

We invite you to explore our new Co-Chairs’ message here: https://lnkd.in/gQE3njWb

We look forward to working together to deliver impactful programs, strengthen industry collaboration, and champion excellence across Hong Kong’s retail and shopping centre ecosystem.

26/03/2026

We are honored to share that the Institute of Shopping Centre Management (ISCM) served as a panel judge for the “Excellence in Living Smart Award 2026” (智醒品牌卓越大獎) — the fifth edition of the annual awards — hosted by Ming Pao. ISCM also had the pleasure of participating in the award presentation ceremony.

The Award recognizes outstanding enterprises and organizations that thrive in today's fast-paced and highly competitive market. These honourees drive innovation across industries while upholding a people-centered approach and a steadfast commitment to sustainability.

Shopping centres form an integral part of our daily lives, and it is undeniable that innovation plays a critical role in elevating customer service and overall experience. ISCM is privileged to witness the meaningful contributions of our industry partners and to align with their forward-looking vision.

Congratulations to all the well-deserving winners.

25/03/2026

𝗪𝗵𝗮𝘁 𝗮𝗻 𝗶𝗻𝘀𝗽𝗶𝗿𝗶𝗻𝗴 𝗱𝗮𝘆 𝗮𝘁 𝘁𝗵𝗲 𝗛𝗼𝗻𝗴 𝗞𝗼𝗻𝗴 𝗧𝗼𝘂𝗿𝗶𝘀𝗺 𝗢𝘃𝗲𝗿𝘃𝗶𝗲𝘄 𝟮𝟬𝟮𝟲 𝗼𝗻 𝟭𝟴 𝗠𝗮𝗿𝗰𝗵!

It was a great pleasure for ISCM to participate in this special annual event hosted by the Hong Kong Tourism Board, alongside outstanding speakers and partners. The forum fostered meaningful dialogue across the ecosystem and set the stage for stronger collaboration to advance Hong Kong’s tourism industry.

𝗞𝗲𝘆 𝘁𝗮𝗸𝗲𝗮𝘄𝗮𝘆𝘀:
- Demand is returning strongly — nearly 10 million visitors have already arrived in 2026, with a full‑year target of 53.8 million.
- “+Tourism” is the new strategic framework — leveraging culture, sports and mega‑events to deliver high‑value experiences through Differentiation, Diversification and Distinction.
- Hospitality remains central — talented storytellers, frontline teams and service professionals continue to be Hong Kong’s greatest differentiator.

ISCM leaves the event energised and more committed than ever. We reaffirm our commitment to supporting the tourism sector and ensuring it receives the strategic backing essential for sustainable growth and maximised economic benefits for Hong Kong.

29/01/2026

On 21 January 2026, the Institute of Shopping Centre Management (ISCM) had the honour of convening its 21st Annual General Meeting. This significant occasion provided a respected platform to review the Institute’s progress, recognise the accomplishments of the past year, and reaffirm our collective commitment to the continued development of the profession.

Our sincere appreciation is extended to our Honorary Advisors (2024–2026) for their invaluable expertise and enduring support:
• Prof. Rebecca L.H. Chiu, MH, JP, Honorary Professor, Department of Urban Planning & Design, The University of Hong Kong
• Prof. Roger Chan Chun-kwong, Division Head, Division of Social Science, Humanities and Design, School of Professional Education and Executive Development, The Hong Kong Polytechnic University
• Prof. Eddie Hui Chi-man, MH, JP, Chair Professor and Head, Department of Public and International Affairs, City University of Hong Kong
• Dr. Billy Mak Sui-choi, MH, Associate Professor, Department of Accountancy, Economics and Finance, Hong Kong Baptist University
• Prof. Robert Xiang Li, Director, School of Hotel and Tourism Management, The Chinese University of Hong Kong

We also wish to formally express our utmost gratitude to our outgoing Chairlady, Ms. Maureen Fung, for her distinguished leadership over the past two years. Her vision, dedication, and steadfast stewardship have strengthened the Institute and contributed meaningfully to the advancement of our professional community, and we are pleased that she will continue to support ISCM as Founding Chairman. We further extend our heartfelt thanks to all outgoing Board members (2024–2026) for their commitment, service, and contributions to ISCM’s work and impact across the industry.

Looking ahead, we are pleased to welcome the incoming leadership for the coming term, including our newly appointed Co-Chairs, Ms. Katherine Lo and Mr. Chris Keung. With effect from 1 April 2026, the new Board will commence its term. We extend our sincere congratulations and look forward to the thoughtful leadership and strategic insight they will bring as ISCM enters its next chapter of growth. The new Board is now available on our website: https://iscm.org.hk/index.php?route=extension/blog/category&blogpath=65

As ISCM enters its next development phase, we will expand and enhance our Board and committee structure to attract high-calibre trade and ecosystem professionals and strengthen our industry impact. This reflects our continued commitment to a “think global, work regional” approach in the Greater Bay Area and deeper multi-disciplinary collaboration, including ESG and broader professional perspectives. ISCM will therefore establish a New Professional Experts Committee and a New Academic Advisory Committee comprising Honorary Members and university professors. With these initiatives underway, a series of exciting activities is also in the pipeline, and we welcome the participation of our members and your continued support.

28/11/2025

【ISCM 商場管理學會關注大埔宏福苑火災救援｜呼籲同心捐助共渡難關】

對於大埔宏福苑發生的五級大火事故，商場管理學會（ISCM）深感痛惜。我們向不幸罹難的市民及英勇殉職的消防員致以沉痛哀悼，並向所有傷者及受影響家庭表達深切慰問。

我們衷心感謝所有消防、醫護及救援人員，在危難中堅守崗位，竭力守護市民安全。

為支持受災居民，特區政府已成立「大埔宏福苑援助基金」，並投入三億元提供援助。在此緊急時刻，ISCM 與社會各界同心同行，呼籲各界熱心人士踴躍捐款，支援受影響家庭渡過難關。

捐款可即日起存入中銀香港捐款戶口：012-875-2-190159-7

願匯聚愛心之力，幫助受影響居民渡過難關、重建家園。

商場管理學會 Institute of Shopping Centre Management

15/05/2026

09/05/2026

24/04/2026

20/04/2026

13/04/2026

03/04/2026

26/03/2026

25/03/2026

29/01/2026

28/11/2025

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