28/04/2026
Ahead Of The 12th National Customer Service Development Dialogue, Hector Wulff Calls for Presidential Taskforce on Service Excellence
As National Customer Service Development Dialogue approaches its 12th edition on the 28th May 2026, at the Africa Trade House Auditorium, A Senior Advocate For Service Excellence, and Host of the dialogue,
Mr.Hector Wulff has called for the establishment of a Presidential Taskforce to address declining service standards nationwide.
According to Mr. Wulff, Ghana is facing a growing service excellence crisis across key sectors, including banking, telecommunications, hospitality, healthcare, and public services. He noted that the decline in service delivery is eroding customer trust, weakening brand loyalty, and threatening national competitiveness.
He emphasized that the issue has moved beyond individual organizations and now requires coordinated national leadership.
A Presidential Taskforce, he argued, would help set standards, enforce accountability, and drive a unified approach to service excellence across both public and private sectors.
Mr. Wulff described the upcoming dialogue as a critical platform to elevate the conversation from awareness to action, urging policymakers and industry leaders to prioritize service excellence as a national development agenda.
