Organisation for Customer Service Excellence-Ghana

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Organisation for Customer Service Excellence-Ghana

CHAMPIONING CUSTOMER SERVICE EXCELLENCE! KINDLY VISIT :www.customerserviceghana.blogspot.com
www.customerserviceghana.com
https://twitter.com/CseGhana

VISION: To make Ghana a shining example of customer service excellence in Africa and the world at large. OBJECTIVE: To pursue customer service excellence through the sharing of best practice and research among stakeholders and the public at large. We exist to improve the service performance of businesses through the improvement of customer experience.

14/07/2026

The Ghana Customer Service Stakeholders Network (GCSSN) has been formed in response to a recommendation unanimously adopted by participants at the 12th National Customer Service Development Dialogue '26 to establish a unified national platform for advancing customer service excellence in Ghana. The Network was facilitated by the Organisation for Customer Service Excellence-Ghana (OCSE-Ghana) under the leadership of Hector Wulff , Senior Customer Service Advocate, whose vision and commitment to promoting service excellence have been instrumental in bringing together key stakeholders from the public and private sectors, academia, professional bodies, regulators, and civil society to champion a customer-centric culture and drive national service transformation.

06/07/2026

Ghana Customer Service And Experience Heroes Awards NOMINATIONS ARE OPEN:
Have you experienced exceptional customer service or customer experience?
Nominate the individual who made a positive difference. Whether they work in the public or private sector, your nomination helps recognise those who go above and beyond in serving others.
Nominee Information:
Name of Service Provider:
Job Title/Designation:
Industry/Sector:
Organisation/Company:
Contact Number Of Service Provider:
Email Address (if known):
Location (City/Town):
Reason for Nomination (Maximum 150 Words)
Briefly explain why the nominee deserves recognition.

07/06/2026

Watch out for the stakeholder and media launch of Ghana Customer Service Week 26 on Tuesday August 25,2026.
Venue to be announced soon.

01/06/2026

The Organisation for Customer Service Excellence-Ghana (OCSE-Ghana) is highly pleased to acknowledge the following institutions that sent representatives to participate in the just ended 12th National Customer Service Development Dialogue, held under the theme: “Enhancing Ghana’s Image and Global Competitiveness Through Service Excellence.”
ARB Apex Bank PLC
Customer Service Africa
Customer Service Professionals Institute
CX Masters
Ghana Airports Company Limited
Ghana Free Zones Authority (GFZA)
Ghana Health Service
Ghana Immigration Service
Ghana National Fire Service
Ghana Prisons Service
Ghana Tourism Development Company (GTDC)
Global Institute of Aviation and Hospitality
Health Facilities Regulatory Agency (HeFRA)
HelpTech Company Limited
Hotel, Catering and Tourism Training Institute
(HOTCATT)
KRIF Ghana Ltd
National Development Planning Commission (NDPC)
National Health Insurance Authority (NHIA)
National Insurance Commission (NIC)
Office of the President of Ghana
Office of the Registrar of Companies
Public Sector Reform Secretariat (PSRS)
Rent Control Department
Social Security and National Insurance Trust (SSNIT)
Trades Union Congress (TUC) Ghana
Volta River Authority (VRA)
The participation of these institutions demonstrates a shared commitment to promoting customer service excellence, strengthening organizational performance, improving public service delivery, and enhancing Ghana's image and global competitiveness. Their contributions enriched the Dialogue and reinforced the call for the development of a government-backed National Customer Service Standard to guide service delivery across both the public and private sectors.
Hector Wulff
Senior Customer Service Advocate
Organization for Customer Service Excellence (OCSE-Ghana)
Host, 12th National Customer Service Development Dialogue 2026
Contact: 0534723060
Email: ghananewsservice@gmail.

30/05/2026

12th National Customer Service Development Dialogue Held as Stakeholders Call for a Government-Backed National Customer Service Standard
The 12th National Customer Service Development Dialogue has successfully been held in Accra, bringing together key stakeholders, industry leaders, customer experience professionals, public sector representatives, academia, and young professionals to deliberate on strategies for enhancing Ghana’s image and global competitiveness through service excellence.
The high-level national dialogue, organized by the Organisation for Customer Service Excellence – Ghana (OCSE–Ghana), was held under the theme:“Enhancing Ghana’s Image and Global Competitiveness Through Service Excellence.”The event featured insightful presentations, strategic discussions, and stakeholder engagements focused on improving customer experience standards across both the public and private sectors.
Participants emphasized the urgent need for a government-backed National Customer Service Standard Framework to guide service delivery, professionalism, accountability, responsiveness, and customer satisfaction across Ghanaian institutions.
Photo Caption:
Participants, speakers, organizers, and stakeholders in a group photograph after the successful 12th National Customer Service Development Dialogue held in Accra.

06/05/2026

The outcome of this year’s National Customer Service Development Dialogue is expected to pave the way for significant customer service reforms in Ghana. For the first time, it will mark the potential launch of an independent national customer experience and accountability institution, designed to strengthen service delivery across both the public and private sectors in the country. - Hector Wulff, Senior Customer Service Advocate, Organisation for Customer Service Excellence-Ghana

28/04/2026

Ahead Of The 12th National Customer Service Development Dialogue, Hector Wulff Calls for Presidential Taskforce on Service Excellence

As National Customer Service Development Dialogue approaches its 12th edition on the 28th May 2026, at the Africa Trade House Auditorium, A Senior Advocate For Service Excellence, and Host of the dialogue,
Mr.Hector Wulff has called for the establishment of a Presidential Taskforce to address declining service standards nationwide.
According to Mr. Wulff, Ghana is facing a growing service excellence crisis across key sectors, including banking, telecommunications, hospitality, healthcare, and public services. He noted that the decline in service delivery is eroding customer trust, weakening brand loyalty, and threatening national competitiveness.
He emphasized that the issue has moved beyond individual organizations and now requires coordinated national leadership.
A Presidential Taskforce, he argued, would help set standards, enforce accountability, and drive a unified approach to service excellence across both public and private sectors.
Mr. Wulff described the upcoming dialogue as a critical platform to elevate the conversation from awareness to action, urging policymakers and industry leaders to prioritize service excellence as a national development agenda.

21/04/2026

Over 150 Institutions to Participate in 12th National Customer Service Dialogue in Accra

The 12th National Customer Service Development Dialogue will be held on Thursday, 28th May 2026, at the Africa Trade House Auditorium in Accra, bringing together over 150 key institutions across Ghana’s public and private sectors.
The dialogue, organized by the Organization for Customer Service Excellence (OCSE-Ghana), will focus on the theme: “Enhancing Ghana’s Image and Global Competitiveness Through Service Excellence.”
The event seeks to promote improved customer service standards and strengthen collaboration among government agencies, regulatory bodies, business associations, security services, healthcare institutions, and development partners.
The programme will be hosted by Senior Customer Service Advocate, Mr. Hector Wulff, with Deputy Chief of Staff, Hon. Nana Oye Bampoe Addo, serving as Special Guest of Honour.
Other speakers include ICSP President Ms.Yvonne Ohui MacCarthy, Customer Service Africa Founder Ms.Priscilla Wellington, and GTDC CEO Prof. Kobby Mensah. Media and communication consultant Mrs. Odiloa Ntianmoah will moderate the event.
Organisers say the Dialogue will provide a national platform to advance service excellence and support Ghana’s competitiveness in the global economy.
The event will run from 8:30 a.m. to 2:00 p.m.

Address

P. O. BOXKN 2254
Accra

Telephone

+233-24 1877622

Website

http://Ghanacustomerservice.com/

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