19/06/2026
Digital barriers are a regular feature in feedback we receive. People told us that online-first systems can make services inaccessible, especially when they need to speak to someone directly or use a non-digital option.
One caller told us that he has communication difficulties and is on the waiting list for an autism assessment. He needs a GP appointment, but reception told him that all access to appointments is online and he finds this too overwhelming. He has a number of health issues and is only allowed to talk about one per visit, but he cannot get to see anyone.
Read more in our insight article https://www.healthwatchhampshire.co.uk/post/the-accessible-information-standard-what-we-are-hearing