28/07/2026
New All-Age Mental Health Crisis Text Service
NHS Kent and Medway ICB have commissioned a new all-age crisis text service, which commenced 01 July 2026.
What is this?
An All-Age Crisis Text Service delivered by Mental Health Innovation (MHI) to support individuals experiencing a crisis
What does it do?
The text service offers immediate support through SMS (Short Messaging Service) to individuals experiencing a mental health crisis. Available 24/7, year-round, and staffed by trained practitioners who will engage with texters in real time, providing support, active listening, safety planning, and de-escalation techniques tailored to the person’s needs.
Who is this service for?
This is an all-age service for Kent and Medway residents who may require crisis advice/ support
What this is not?
This is not a replacement service for other existing services (i.e NHS 111 option 2)
Is there a cost?
This is a free service with no cost to the user
How can I access?
Text - 'STAND' to 85258 to receive immediate suppor