Citizens Advice Southampton

14/10/2026

Please note that our services will be limited today, and the Central Library drop-in is cancelled due to a staff training day. Thank you for your patience and understanding!

🗓️ Upcoming Drop-in Sessions (10am – 1pm):
• Shirley Library: Tomorrow
• Woolston Library: Friday

💻 Need advice today?
You can still reach us through our advice line, contact form, or live chat. Visit our website for more details:
www.citizensadvicesouthampton.org.uk/get-advice

13/10/2026

National Hate Crime Awareness Week

If you have been affected by hate crime, please reach out for support.

You can report hate crime by calling the police on 101 or Crimestoppers on 0800 555 111. Find out more on the Southampton City Council website. Just search for 'hate crime'.

If you're a council tenant, you can also contact your local housing office. You can find your nearest housing office on the Southampton City Council website. Just search for 'housing office'.

13/10/2026

12/10/2026

Have you been scammed? You might be able to get your money back if you paid by card or PayPal.

💳 Your card provider can ask the seller's bank to refund the money - this is known as the 'chargeback scheme'. Find out more about this online:
https://bit.ly/3YVTeQ4

You can also call our free advice line on 0808 27 87 863 or visit one of our drop ins to speak to someone face-to-face. Our advice hubs are available at the following locations:
🔵Central Library – Wednesdays – 10am – 1pm
🔵Shirley Library– Thursdays – 10am -1pm
🔵Woolston Library – Friday – 10am – 1pm
No appointment necessary. Sessions are for initial advice, on a first-come, first-served basis.

09/10/2026

Did you know you could get compensation if a product damages your home?

👉 It’s a good idea to take photos of any damage caused so you can use them as evidence.

We can help you understand your rights - go to the Citizens Advice website
https://bit.ly/4t88dUK or call our advice line on 0808 27 87 863

07/10/2026

In partnership with NHS Hampshire and Isle Of Wight Integrated Care Board, Dentaid The Dental Charity is offering free, stabilising dental care via mobile clinics at local community venues, with appointments available from September onwards.

Who is eligible?
🔵Families experiencing poverty, social deprivation, or health inequalities
🔵Those exempt from NHS charges (including children, new and expectant mothers)
🔵People experiencing or at risk of homelessness
🔵Looked-after children and individuals supported by partner charities

Check exemption criteria at NHS Free Dental Treatment Guidelines.

Note: Dentaid provides stabilising care and does not treat emergencies. For urgent dental pain, please contact NHS 111.

06/10/2026

SOUTHAMPTON — WE NEED YOUR VOTE! 🚨

Vote for us in giffgaff’s charity nominations and help support our charity that’s making a real difference to people in our community. When life gets tough — whether it’s money worries, housing problems, benefits or employment — Citizens Advice Southampton is there to help.

Are you a giffgaff customer? NOMINATE NOW!
Every nomination counts and your vote could help Citizens Advice Southampton receive valuable support to continue helping local people.

👉 Vote here: https://community.giffgaff.com/d/34633483-our-giffgaff-charity-nominations-september-2026

📣 Don’t just scroll — nominate!
💙 Vote. Share. Support Citizens Advice Southampton.

06/10/2026

06/10/2026

05/10/2026

We were delighted to take part in this year’s Southampton Legal Walk, arranged by London Legal Support Trust, joining colleagues and supporters from across the local legal and advice community to raise vital funds for access to justice.

At Citizens Advice Southampton, we believe everyone should be able to access the advice and support they need, regardless of their circumstances. It was fantastic to come together for such an important cause while exploring some of Southampton’s history along the way! 💙

A huge thank you to everyone who took part, donated and supported the fundraiser. Your generosity helps make a real difference to people in our community. Over £4,150 (and counting) was raised for us and Citizens Advice Portsmouth. 👏



Alt text: Collage of photos from the Southampton Legal Walk, showing participants walking through Southampton city centre, historic buildings and landmarks, a large group photo, and two Citizens Advice Southampton staff members. The collage is titled “Southampton Legal Walk” and includes the Citizens Advice Southampton logo.