National Federation of SubPostmasters

14/05/2026

Conference content is on the way 🎥

We’re sorting through all the best moments, insights, and conversations from the event and can’t wait to share them with you.

Stay tuned for speaker highlights, key takeaways, interviews, and more content dropping shortly.

16/04/2026

Government launches independent investigation into Network Transformation Programme

The Department for Business and Trade has launched an independent investigation into how Post Office Ltd (PO) carried out its Network Transformation Programme between 2010 and 2019, following a campaign by the NFSP and Howe + Co Solicitors.

NFSP CEO Calum Greenhow said: “This is the result of three years of campaigning by the NFSP on behalf of affected members. Thank you to all postmasters who came forward and shared their experiences of feeling coerced, pressured or bullied into converting to new contracts, which ultimately left many worse off.

“What we have to understand is that many postmasters agreed to Network Transformation in 2011 based on guidance from government and PO that significant additional work would come to the network, providing a viable future and giving postmasters a say in the business through mutualisation.

“To date, none of that has materialised. In fact, the opposite has happened, instead of additional government work coming to post offices, services such as benefits payments have been removed.
“It is not lost on the NFSP how PO conducted itself during the Complaints and Mediation Scheme between 2012 and 2015, which was examined in detail by the Sir Wyn Williams Horizon IT Inquiry.

“It is therefore vital that PO acts openly and transparently today, ensuring Mr Tolley KC has access to all available evidence so he can determine whether PO acted inappropriately. The PO of today cannot behave in the same way as the PO of the past.”

Read the full story here:

09/04/2026

Post Office Ltd (PO) announced details of what remuneration will look like for the coming year. The NFSP, as the representative body for postmasters, is ensuring that PO hears the views of all postmasters, as investors in the network, and that they are acted upon.

Please complete the simple one-minute survey, to ensure PO hears your thoughts on the latest remuneration changes: https://bit.ly/4soZDPJ

02/04/2026

📬 Latest Issue: Out Now!

The March/April edition of The SubPostmaster magazine is here - and it’s packed with essential insights for postmasters and the wider network.

Inside this issue, you’ll find an exclusive interview with award-winning postmaster Ashah Nadeem, plus a conversation with NFSP CEO Calum Greenhow on why the NFSP continues to stand up for postmasters.

Don’t miss this must-read edition - stay informed, stay connected, and stay ahead.

Read here: https://www.yumpu.com/en/document/read/71065914/march-april-2026-subpostmaster-magazine

Front Cover credit:

27/03/2026

The government has recently outlined its proposals for the Horizon Family Members Redress Scheme, expected to open for applications this summer.

This scheme aims to provide compensation to the relatives of postmasters who endured significant harm and stress as a consequence of the Horizon scandal. While the establishment of this scheme is a step forward, there are key areas where the current proposals fall short of providing full justice for families.

Find out more here: https://bit.ly/40TWImX

The government has recently outlined its proposals for the Horizon Family Members Redress Scheme, which is currently expected to open for applications this summer.

26/03/2026

Edgware Road postmaster Dipesh Modha has received the Gold Fair Payment Code (FPC) award from the Department for Business and Trade (DBT) this week. Representatives from the Business Ministry, including the Secretary of State, attended the presentation at Plaisterers Hall in London.

The FPC is a new initiative introduced by DBT, replacing the former Prompt Payment Code. The scheme recognises businesses that demonstrate strong commitment to fair and timely payment practices. Depending on the evidence provided and the references submitted, businesses can be awarded Gold, Silver or Bronze accreditation, with Gold reflecting the highest standard.

Click here to read the full story: https://bit.ly/3O4j16q

23/03/2026

The NFSP has written to Postal Affairs Minister Blair McDougall after Banking Roundtable

This event was one of four NFSP roundtables, each shaped directly by our 12 Green Paper requests and informed by feedback from NFSP members across the UK.

The NFSP believes there is a significant opportunity to strengthen the role of the post office network within the UK’s banking ecosystem, and we welcome further dialogue with government to progress this work.

You can read our full letter to Minister McDougall here: https://bit.ly/4bPMklk

20/03/2026

🌙 Eid Mubarak 🌙

On behalf of the NFSP, we extend our warmest wishes to all celebrating this special occasion.

Wishing you a lovely day and joyful Eid.

13/03/2026

Post Office Ltd (PO) has produced new materials to remind postmasters of the importance of always verifying visitors.

An A5 flyer and stickers will be distributed to all branches as part of regular CViT deliveries, and PO will let the network know in Branch Focus.

- Visitors entering behind the counter or secure areas must be checked and verified with an ID, excluding CVIT
- Verify by calling Grapevine on 0345 603 4004
- Ensure visitors sign in and out using the Branch Visitor log
- Refuse entry if ID is missing, suspicious, or unverifiable

09/03/2026

⏰ 1 HOUR TO GO
Banking Roundtable - Tonight (Online)
Time: 7:00pm-8:30pm

Your input will help shape policy and strategy through to 2030, with outcomes shared with Government, the Post Office, and other key stakeholders.

We’ll be discussing:

• The future of banking in Post Offices
• Enhanced Post Offices vs Banking Hubs
• Commercial operators running Banking Hubs
• Long-term banking access via post office counters
• SARs (Suspicious Activity Reporting)
• Other critical access-to-cash issues

If you care about the future of local banking services, join the conversation.

🔗 Become a member, and contact us for the meeting details: https://nfsp.org.uk/member-benefits/benefits-of-becoming-a-member