Sheffield's Housing and Neighbourhoods Service

19/06/2026

The Housing Ombudsman is an independent, impartial and free service for social housing residents. They also work to strengthen landlords’ complaints procedures and encourage landlords to learn from complaints to prevent service failures being repeated.

They provide a range of guidance and information on their website here: Housing Ombudsman website - https://www.housing-ombudsman.org.uk/residents/?utm_content=&utm_medium=email&utm_name=&utm_source=govdelivery&utm_term=

This month, they have released a new video to help tenants understand their complaints process better. More about this, and the video, can be viewed on their website here: New videos to support residents - https://www.housing-ombudsman.org.uk/2025/07/14/new-videos-to-support-residents/?utm_content=&utm_medium=email&utm_name=&utm_source=govdelivery&utm_term=

15/06/2026

Become a Community Champion and help shape the future of your neighbourhood with the North Estates Team. Work with us on your doorstep by sharing the good and bad points about your area, giving feedback, suggestions, and ideas for improvements.

Have your say on how the Area Maintenance Allowance is spent and help make decisions that benefit your community.

Support other tenants by promoting responsible rubbish disposal and helping keep communal areas clean and tidy.

Together, we can create a place where everyone can take pride and truly love where they live. Please contact the North Estates Team.

Become a Community Champion and help shape the future of your neighbourhood with the North Estates Team. Work with us on your doorstep by sharing the good and bad points about your area, giving feedback, suggestions, and ideas for improvements.

Have your say on how the Area Maintenance Allowance is spent and help make decisions that benefit your community. Support other tenants by promoting responsible rubbish disposal and helping keep communal areas clean and tidy.

Together, we can create a place where everyone can take pride and truly love where they live. Please contact the North Estates Team

11/06/2026

We are delighted at today's decision from the Regulator of Social Housing.
It has removed the notice relating to gas safety issued against our Housing Service back in January 2023.

It has confirmed it is satisfied the issues which led to the notice have now been resolved.

This follows a long period of hard work in which we have closely engaged with and worked alongside the Regulator. We had referred ourselves to them in October 2022.

For more: https://www.sheffield.gov.uk/.../regulator-lifts-gas

We are delighted at today's decision from the Regulator of Social Housing.

It has removed the notice relating to gas safety issued against our Housing Service back in January 2023.

It has confirmed it is satisfied the issues which led to the notice have now been resolved.

This follows a long period of hard work in which we have closely engaged with and worked alongside the Regulator. We had referred ourselves to them in October 2022.

For more: https://www.sheffield.gov.uk/news/2026/regulator-lifts-gas-safety-notice-following-sustained-improvements-housing-service

08/06/2026

The High Rise Forum is a space for residents living in our tower blocks to share views, raise issues, and discuss anything related to high rise living. The Forum plays an important role in helping shape how services are delivered in high rise homes, ensuring residents’ voices are heard.

This page will keep you up to date with the Forum’s work, including upcoming meeting dates, notes from previous meetings, and key updates.

You can also take part by using the Discussion Board below to share ideas and join conversations with other Forum members.

We are always keen to welcome new residents to the Forum. If you are interested in getting involved, please email [email protected], and we will add you to the members list.

please click on the link below to find out more information.
https://haveyoursay.sheffield.gov.uk/high-rise-forum?utm_content=&utm_medium=email&utm_name=&utm_source=govdelivery&utm_term=

04/06/2026

Have Your Say on Housing Performance Target

We want to hear your views on how we set our performance targets for housing services. This will help us to improve housing services for everyone.

For more information, and to take our quick survey, please click the button below.

Performance Survey - https://haveyoursay.sheffield.gov.uk/performance-survey?utm_content=&utm_medium=email&utm_name=&utm_source=govdelivery&utm_term=

02/06/2026

We’re pleased to share some good news about how we’re doing. Treating tenants fairly and with respect remains our strongest area. This year, we’ve improved again.

In 2025–26, 82% of tenants said they feel they are treated fairly and with respect. This is a 1% increase from last year. We are pleased to see this progress. It shows the hard work of our teams to listen and respond, and to provide a respectful service.

We know it is important for every tenant to feel valued. We will continue to build on this and make further improvements. Over the next year, we will focus on making every contact with us a positive experience.

Thank you to our staff for their hard work and commitment. We also thank all tenants who shared their views. Your feedback helps us improve our services.

Together, we will keep working to make things better.

25/05/2026

Become a Community Champion and help shape the future of your neighbourhood with the North Estates Team. Work with us on your doorstep by sharing the good and bad points about your area, giving feedback, suggestions, and ideas for improvements.

Have your say on how the Area Maintenance Allowance is spent and help make decisions that benefit your community. Support other tenants by promoting responsible rubbish disposal and helping keep communal areas clean and tidy.

Together, we can create a place where everyone can take pride and truly love where they live. Please contact the North Estates Team

21/05/2026

Have your say on housing services
Are you a council housing tenant? We want to hear from you!
We’ve launched a short survey about how we set our performance targets — and your feedback will help shape how we improve services.
Why your voice matters
We use targets to track things like:

• Repairs
• Safety checks
• Complaints

These targets help us improve. But we want to make sure we’re focusing on what matters most to you.
What we want to know
We’re asking for your views on:

• How we set our targets
• What we should focus on
• How we can make things clearer and fairer

It only takes a few minutes!
Your feedback will help us set better targets for 2026–2027 and improve services for all tenants.
Take the survey here: https://haveyoursay.sheffield.gov.uk/performance-survey?utm_content=&utm_medium=email&utm_name=&utm_source=govdelivery&utm_term=
Thank you for helping us make a difference

18/05/2026

The Sheffield Mental Health Guide is a free website that helps you find mental health and wellbeing support. It includes local services, groups, one-to-one support, and activities.

The guide is run by Sheffield Flourish. It helps anyone needing support, as well as friends, family members, and carers looking for information.

It helps people find support for mental health conditions. These could include eating disorders, addiction, abuse, trauma and bereavement. It also has advice on housing, employment, debt and benefits.

An “urgent help” section explains what to do and who to contact in a mental health crisis. .

How can you access it?

You can use the guide online at:

www.sheffieldmentalhealth.co.uk

You can search by keyword or browse different categories to find the right support.

If you are not sure what you need, you can contact the Sheffield Flourish team, and they will help you find the right service.

How to contact the Sheffield Mental Health Guide

Phone: 0114 273 7009 (Monday to Friday, office hours)
Email: [email protected]
Website: www.sheffieldmentalhealth.co.uk
You can also use the live chat option on the website during office hours.

15/05/2026

Feeling safe at home matters

We’re happy to share some positive news.

Between April 2025 and March 2026, 78% of tenants told us they feel their home is safe. That’s a 3% increase from last year, and it means we met our target.

We know there’s always more to do, and we’re committed to improving even further. Next year, we’ll set our target higher to keep pushing in the right direction.

Our teams continue to carry out safety checks, repairs, and improvements to help make homes safer and more comfortable for everyone.

You can find out more about our Tenant Satisfaction Measures (TSMs) http://bit.ly/4ePkWXA

Thank you to all tenants who shared their feedback — it really helps us improve