17/09/2026
Are you worried about money or about being in debt?
There may be lots of reasons why you are worried about
money. You may suddenly have no money, be in debt,
owe money, or you have to choose to spend money on
food or heating or paying bills. Or you may be waiting on
benefits payments.
Here is some information on the ways to contact people
for help and advice with your money problems if you live
in Cornwall.
Council tax and housing costs
If you are finding it hard to pay your council tax or
housing costs, you may be able to get housing benefit
or help to pay council tax.
Contact Cornwall Council or Citizens Advice
Cornwall Council
Phone 0300 1234 121 (Choose option 2)
Email – [email protected]
Website – www.cornwall.gov.uk/benefits-and-support
Citizens Advice Cornwall
Phone – 0808 812 7156
Text – ADVICE DEBT to 78866
Website – www.citizensadvicecornwall.org.uk
Making your money go further
Anyone who is worried about money can get a free
benefit check. This will make sure you are getting the
right amount of money and get advice on other ways to
save money. For example, cheaper gas or electricity or
free school meals.
Contact Citizens Advice
Citizens Advice Cornwall
Phone – 0808 812 7156
Text – ADVICE to 78866
Website – www.citizensadvicecornwall.org.uk
Debt advice
If you are in debt or owe money, you can get help and
advice about ways to pay off your debts each month.
Contact Citizens Advice or Christians Against
Poverty
Citizens Advice Cornwall
Phone – 0808 812 7156
Text – ADVICE to 78866
Website – www.citizensadvicecornwall.org.uk
Christians Against Poverty
Phone – 0800 328 0006
Website – www.capuk.org
Benefit help
If you have made a new claim for benefits you might be
able to get money in advance to pay for things like rent
or food. This money is a loan and must be paid be back.
It will be taken from your benefits once they start, so
make sure you talk to someone before you ask for an
advance benefit payment.
Contact Citizens Advice
Citizens Advice Cornwall
Phone – 0808 812 7156
Text – ADVICE to 78866
Website – www.citizensadvicecornwall.org.uk
Hardship payment
If you have been sanctioned and you are on Universal
Credit, you may be able to access a Hardship Payment.
Hardship payments are not always paid immediately and
usually need to be paid back.
Contact Citizens Advice
Citizens Advice Cornwall
Phone – 0808 812 7156
Text – ADVICE to 78866
Website – www.citizensadvicecornwall.org.uk
If you get a hardship payment for Universal Credit you
will need to pay this money back.
If you get a hardship payment for Jobseeker’s Allowance
or Employment support allowance, you do not need to
pay this money back.
Challenge a decision
You can challenge a decision about your benefits.
This may be because they have been stopped or
reduced. Or you have been refused benefits or told you
have been overpaid. You will have to make this
challenge within one month.
Contact Cornwall Council or Citizens Advice
Cornwall Council
Phone 0300 1234 121 (Choose option 2)
Email – [email protected]
Website – www.cornwall.gov.uk/benefits-and-support
Citizens Advice Cornwall
Phone – 0808 812 7156
Text – ADVICE to 78866
Website – www.citizensadvicecornwall.org.uk
For help if at risk of homelessness
Contact – Cornwall Council Housing Options
Phone - 0300 1234 161
Email – [email protected]
Website – www.cornwallhousing.org.uk
Advice line for support on homelessness issues
Contact – St Petrocs
Phone – 01872 264 153
Website – www.stpetrocs.org.uk
Advice on rights and entitlements with practical
support for people with a long-term condition,
disability and families
Contact – DisAbility Cornwall & Isles of Scilly
Phone – 01736 759 500
Website – www.disabilitycornwall.org.uk
Support for people who have been affected by
domestic abuse and sexual violence
Contact – First Light
Phone – 0300 777 4777
Website – www.firstlight.org.uk
Offers and affordable, flexible loans and saving
schemes
Contact – Kernow Credit Union
Phone – 01209 314 449
Website – www.kernowcreditunion.co.uk
Offer support to people living with mental health
and emotional difficulties
Contact – Pentreath Ltd
Phone – 01726 862 727
Email – [email protected]
Website – www.pentreath.co.uk
Information, advice and helpline services for older
people, their families and carers
Contact – Age UK Cornwall & The Isles of Scilly
Phone – 01872 266 383
Website – www.ageuk.org.uk/cornwall
Benefits and financial advice support for single
parent families
Contact – Gingerbread
Phone – 0808 802 0925
Website – www.gingerbread.org.uk
Debt charity offering free debt advice and money
management
Contact – StepChange
Phone – 0800 138 1111
Website – www.stepchange.org
For help to buy to fruit, vegetables and milk if you
are pregnant or have a child under 4 years of age
and are on a low income
Contact – Healthy Start
Phone – 0345 607 6823
Email – [email protected]
Apply on the internet – www.healthystart.nhs.uk
For information on benefits and grants
Contact – Turn2us
Website – www.turn2us.org.uk
With thanks to
You can access the Worrying about Money leaflets at
www.foodaidnetwork.org.uk/cash-first-leaflets
This information was last updated on 27/05/2026
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