12/06/2026
šØUnable to speak when it happens ? This could change your life !
Learn how to contact the police if you cannot speak during a 999 call using the "Silent Solution System".
The Silent Solution system can be used on mobile phones to help connect you to the police when speaking is not possible.
Note: The Silent Solution (pressing 55) applies to mobile calls. Landline silent 999 calls are handled differently, with call handlers using available information and background sounds to assess whether police assistance is needed.
A 999 call where you remain silent without responding to the operator is not the same as using the Silent Solution system.
If the operator cannot confirm that the call is genuine, the call may be ended and emergency help may not be sent.
Knowing what to do could make a vital difference when every second matters.
So whether you are calling from a mobile phone or a landline, try to follow the operatorās instructions whenever it is safe to do so. This may include responding by pressing 55 on a mobile phone or using sounds such as tapping or coughing if you are unable to speak.
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