Cash Access UK

15/07/2026

Access to cash and face-to-face banking still matters — and so do the communities that rely on it 🤝

It helps local businesses operate, supports people who rely on cash day to day and banking support, and keeps vital services on the high street.

14/07/2026

Why do banking hubs and access to cash matter so much? Because for many people, it goes far deeper than convenience. It’s about independence, confidence, and feeling safe 🔐

Our research with The Foundation asked real customers about their experiences — and their words say it better than any statistic could:

🗣️ “If I need to transfer money, I usually get my son to do it. If he’s not around, I go into a branch and ask them. I have no clue how to use it.”

🗣️ “I always take out cash every month, which is my spending money for that month...Once it is gone, it’s gone.”

🗣️ “Someone took my details and paid for loads of things in my name. Honestly, it was quite scary, it’s put me off doing anything digitally.”

For these customers, having somewhere to go in person isn’t just helpful — it’s essential for their independence, confidence, and peace of mind.

13/07/2026

A young woman visited a banking hub recently with a card issue. What started as a quick fix became a wider conversation about her financial needs and how Barclays can support her in multiple ways.

While reviewing her account together, Anson, the Barclays Community Banker in the hub, noticed recent non-sterling transactions from a holiday, which led to a
discussion about how best to manage travel spending, fees, and staying financially
safe when abroad.

He took the time to look at what mattered most to the customer right now, including day-to-day budgeting, fraud and scams awareness and saving towards a first home.

“It was great to see our customer leave with more financial confidence and the tools and knowledge to manage her money day-to-day, as well as a clear plan to help her work towards future goals.”

Read more in our 2025 Annual Report: https://orlo.uk/irrGc

10/07/2026

Behind every banking hub is a community that needed better access to cash and banking services.

Each week, Claire, a HSBC Community Banker, has a customer who visits feeling anxious as she tries to check her balance via telephone banking – a method she has always used but now finds confusing at home. She is often visibly upset and waits until Claire is available.

Rather than simply providing her balance, Claire supports the customer to call telephone banking herself, guiding her through the process. She has also created a step-by-step card to help her remember the procedure, and the customer has developed a memorable way to recall her security number.

Read more in our 2025 Annual Report: https://orlo.uk/ww0HY

09/07/2026

A snapshot of 2025 at Cash Access UK 👇

From new banking hubs to additional cash services, we’re offering new and different ways to provide easy access to cash and in-person banking.

Find out more in our 2025 Annual Report: https://orlo.uk/T47AB

03/07/2026

Another year of making sure communities can continue accessing the cash and banking services they rely on ✅

In 2025 we:

✔ Continued helping people access everyday banking services closer to home

✔ Supported millions of banking transactions across the UK

✔ Met the needs of 95% of customers visiting our services

Want to see the full picture?

Take a look at our 2025 Annual Report - see the link in the comments

15/06/2026

📢 Reminder: all our Scottish banking hubs remain open today!

Even though today is an additional bank holiday in Scotland to celebrate Scotland’s participation in the FIFA World Cup, all of our banking hubs are open as normal.

So, if you need to pop in to deposit or withdraw cash, check your balance, or just have a chat about your banking, our friendly teams are available and happy to help.

15/06/2026

Your bank might not have a community banker at your local banking hub — but that doesn't mean the hub isn't for you.

The counter at every hub is open to all customers of the UK's major banks for personal and business cash and banking needs including deposits, withdrawals and balance enquiries.

Banking hubs are shared spaces, built for everyone. If you know someone who's been avoiding their local hub for this reason, why not share this with them? 👇

05/06/2026

Meet Charlene, our Customer Liaison Officer at Syston Banking Hub 🤝

Since joining in October 2025, she’s become a familiar and reassuring face for customers — especially those who might be feeling worried or unsure.

With a strong background in banking, Charlene can step in when things get tricky. Recently, she helped an 82-year-old customer transfer money into her ISA, staying by her side on the phone and making sure the process was completed smoothly.

On another occasion, when a customer’s PIN was locked and she was visibly shaken, Charlene brought her back into the hub, helped her call the bank and even stayed with her until she successfully withdrew her cash.

“It’s not just about the transaction,” Charlene says. “It’s about making sure people feel okay.”

She takes the time to explain options, manage expectations and help customers understand what’s possible — and what alternatives they have.

Charlene says this role has brought her a sense of peace and belonging, and that working alongside colleagues in the hub feels like being part of a family 💙

12/05/2026

“Crucial to the community”

That was one of the phrases used to describe banking hubs in a recent podcast by This is Money about access to cash and the future of banking.

The conversation highlighted something we know and see every day: communities still need access to cash, businesses still need somewhere to deposit takings, and many people still value being able to speak to someone face-to-face about their banking.

That’s exactly why banking hubs exist.

Listen from around the 26-minute mark 🎧:

Podcast Episode · This is Money Podcast · 8 May · 49min