Haslington Surgery PPG

29/07/2026

20/07/2026

From September, Mid Cheshire Hospitals NHS Foundation Trust will send most outpatient appointment and clinic letters digitally via the NHS App and text message.

Patients who would prefer to continue receiving paper letters will need to let the Trust know.

The move is part of the Trust’s Digital First patient communications approach, which aims to improve the speed and reliability of patient communications while keeping patient choice, safety and accessibility at the heart of the change.​

Importantly, Digital First does not mean Digital Only. Patients who need or prefer paper letters will still be able to receive them, and some communications will continue to be sent by post where this is safer or more appropriate.

Digital messages can often reach patients more quickly and reliably than post, helping patients receive important information in time and reducing the impact of postal delays.

The new approach also supports a better patient experience by giving patients more ways to access their hospital information. ​

Patients who are less confident online, or who support someone else with appointments, will still be able to access help and request paper letters if needed.

Patients who would like to continue receiving paper letters will be able to request this in a number of ways, including through the Trust’s Digital First webpage, by calling 01270 904446, by email or by speaking to staff when attending an appointment. ​

The Trust has created a dedicated email inbox for queries at [email protected].

Patients and members of the public can find more information at www.mcht.nhs.uk/digitalfirst.

09/07/2026

The National Patient Survey results are now in.

Patients rated Haslington Surgery particularly highly for continuity of care, phone access, clarity after contact, support for long-term conditions, and the quality of their last appointment. In several areas, Haslington was not only above the national result but also ahead of nearby comparison practices.

Haslington Surgery performs better than the national result on 10 out of 20 measures. The biggest strengths are continuity of care, phone access, NHS App access, patients knowing the next steps, clinicians having the right information, needs being met, and support for long-term conditions.

25/06/2026

Haslington Surgery.

The heatwave this week as been a welcome change for many and a challenge for others.

As a Surgery we are currently experiencing a sharp rise in staff sickness/ absence in all departments, including Gp’s, Nurse team, Admin team and Reception team.

As a result, we needed to rearrange some patient appointments. We apologise for the inconvenience. We are working hard behind the scenes to maintain the service, allocating work to additional Locums and cover staff.

Thank you for all the positive feedback that the team have received during this period.

Can we remind only Haslington Surgery patients and Rowlands Pharmacy customers to use our private car park, as it is becoming very challenging for elderly patients, who need to park close to the access doors, to attend appointments on time, during School drop-off and pick up time.

22/06/2026

Unfortunately, Staff at Haslington Surgery have recently experienced a rise in violent, abusive and threatening behaviour from patients or their relatives. Violent, threatening or abusive behaviour, including shouting and swearing, will not be tolerated at Haslington Surgery. Patients who act in such a manner will be asked to leave the premises, and you could be removed from our patient list. Our staff are here to help you; please treat them with respect.

17/06/2026

PARKING.

Haslington Surgery car park is privately owned by the Surgery.
The car park is for use by patients only and customers using the Pharmacy.
Not for any other use.
Many patients are elderly and need to park close to the Surgery to access it.
Patients are currently missing appointments due to Parents using the car park for child drop-off for the School.
The car park cannot be used for this purpose. Please support our patients.

17/06/2026

Free support for domestic abuse survivors

Haslington Surgery Patient Participation Group would like to share details of the Step Forward to Recovery Programme, a free, self-paced online recovery programme for survivors of domestic abuse.

There are free information webinars taking place via Teams on:

Tuesday 11th August
12:30pm – 1pm

Wednesday 9th September
12:30pm – 1pm

The programme has been co-designed with survivors and domestic abuse experts, drawing on years of frontline experience in recovery work.

This may be helpful for anyone who has experienced domestic abuse, or for someone supporting a friend, family member or loved one.

Please see the poster for further details and booking information.

If you are in immediate danger, always call 999.

Haslington Surgery Patient Participation Group

17/06/2026

Support after bereavement or life-changing illness

Haslington Surgery Patient Participation Group would like to share details of The Dove Service, which offers a safe, confidential and non-judgemental space for adults who are experiencing bereavement or coping with a life-changing illness.

The service is available to adults registered with a GP in Cheshire East, with appointments offered at local hubs, by telephone, or remotely via Zoom/Teams.

Support is usually recommended from around 12 weeks after a bereavement, when many people find the reality of loss begins to feel especially difficult.

To refer yourself or ask for more information, please contact:

01782 914455
[email protected]

Please do share this with anyone who may benefit. Sometimes knowing where to turn is the first small step towards feeling less alone.

Haslington Surgery Patient Participation Group