Hillcrest Financial Wellbeing Team

30/04/2026

** Update for tenants **

We're being affected by a large IT problem, and as part of this, our Customer Service Team is currently unable to take calls.

Our IT Team is working hard to fix this as soon as possible, but in the meantime we will only be able to take calls for emergency repairs to our out of hours number, 08000 324 888.

You can still contact us at [email protected] for general queries, or [email protected] to report a non-emergency repair.

That you for your patience while we work to resolve this issue.

24/04/2026

HEAT, Financial Wellbeing Team, Social Wellbeing Team and HOPE were at the Hillcrest Board event today to showcase what the teams do.

08/04/2026

If you claim Universal Credit please check your To-do list on your claim and update your housing costs increase for you new financial year.

Ensure you do this so you do not miss out on your April rent increase.

06/03/2026

Do you owe money to the DWP. You may be able to use a new online service to check how much.
https://www.gov.uk/repay-manage-benefit-owed
If you require any additional information please contact the Financial Wellbeing Team on 0300 123 2640.

Use this service if you need to repay money you owe from a benefit.

03/03/2026

Council Tax and benefit notifications 2026/27
Your Council Tax and welfare benefits notification letters will soon be dropping through your letterbox.
Did you know that these letters are a useful form of ID as it’s an official document with your name and address on it?

When your Council Tax letters arrive you should check that you have been awarded any discounts/reductions that you may be entitled to, further information is available here: https://www.mygov.scot/council-tax/discounts-exemptions-and-reductions.

When your benefit entitlement letters arrive you should check that the amount you are to receive has not reduced.

You should keep the letters in a safe place at home in case you need them in the future.

If you need help with Council Tax or benefits please get in touch with us on 03001232460 or via MyHillcrest app.

02/02/2026

Is the Benefit Cap reducing your Universal Credit Housing Costs? We can help, apply now at www.dundeecity.gov.uk/dhp-app

23/01/2026

Council Tax Reduction - Important Update

Did your Council Tax Reduction stop when you moved to Universal Credit?
You might now be eligible for help as the rules have changed. Please contact the Financial Wellbeing Team on 0300 123 2640 for more information.

23/01/2026

Friday opening is 11-1 & we are stocked & ready to go!

NO PRET ON FRIDAYS

Please remember your bags to pop in & take only what you can use to help reduce unnecessary food waste!

We are not a shop or a food bank & have only the surplus we receive from the supermarkets - no referrals needed, just bring your bags!

23/01/2026

The Priority Services Register (PSR) is a free UK wide service which provides extra advice and support, including when there’s an interruption to your electricity or gas supply.