24/02/2026
Digital Landline Switchover: Important Information for Residents
By January 2027, traditional analogue landlines across the UK will be switched over to digital services that operate through broadband connections. This is a nationwide change being implemented by the telecommunications industry and overseen by Government.
Most residents will not need to take any immediate action. Your telephone or broadband provider should contact you directly before any changes are made to your service, however, this article is provided for awareness and guidance, and it is very important that residents do not rely solely on general communications. Everyone is encouraged to check directly with their broadband and telephone service providers to be absolutely certain how the move to digital services may affect them personally, and what arrangements their supplier has in place to assess and support their specific circumstances.
Digital landlines will not work during a power cut unless a suitable battery backup solution is in place and won’t work at all if the broadband line fails. This is a key difference from many traditional analogue lines, which could continue to function during outages.
Providers are required to identify and support vulnerable customers, but it is important that individuals make their circumstances known.
This becomes even more vital if you rely on a telephone line for emergency or security-related equipment. This may include:
Telecare or personal alarm systems
Emergency call buttons
Stair lifts or hoists connected to monitoring systems
CCTV systems
Burglar alarms or other alerting devices
If you, or someone you know locally, depend on any of these systems, please contact your provider to confirm how they will continue to operate following the switchover, particularly during a power cut.
Cllr Adrian Hanstock QPM of Etchingham Parish Council said the change was significant for rural communities and those who rely on landlines for essential services.
“While many households may experience only a straightforward technical upgrade, for some residents the implications are far more serious, particularly where telecare, emergency call systems or security equipment are involved. It is essential that people contact their provider directly to understand how the switchover will affect them and to ensure appropriate safeguards are in place. No vulnerable resident should be left without reliable access to vital communications.”
He also urged residents to look out for others in the community.
“If you have neighbours, friends or relatives who may not be aware of these changes, particularly those who are not online, please take a moment to check that they have received the information and understand what they may need to do. Simply sharing the details could make a real difference.”
Further official information is available via Government guidance and Openreach’s website. The Parish Council will continue to provide updates as we move closer to the 2027 deadline.
