Orbit Housing Association

Call Website Contact the organisation

Orbit Housing Association As one of the UK’s leading not-for-profit housing associations, we offer quality, safe and affordable homes for over 100,000 customers. in the comments.

This page is managed 9am - 5pm, Monday to Friday

For emergencies, please call 0800 678 1221 Orbit is one of the UK’s leading housing groups. We’re a not-for-profit organisation and our aim is to ensure the homes we provide and the places we create are good quality, affordable and safe. On this page, you can find news and updates, including information on the services we provide for our customers. You can also connect with other Orbit customers, ask questions, or give us feedback. We kindly ask that discussions remain constructive and respectful with no abusive language, aggression, or bullying. Please protect your privacy and don’t share personal details (such as your email, phone number, address, etc.) If we need more info, we’ll ask you to send us a private message instead. If you need to contact us, you can find all the ways to do that here: https://www.orbitcustomerhub.org.uk/contact-us/

Read our social media house rules here: https://orbitgroup.org.uk/privacy-policy/orbit-housing-association-social-media-guidelines/

Get ready for autumn with the latest Orbit Life 🍂With autumn on its way, a little preparation now can help you settle in...
09/10/2026

Get ready for autumn with the latest Orbit Life 🍂

With autumn on its way, a little preparation now can help you settle in, get cosy, and enjoy everything the months ahead have to offer.

Our latest issue of Orbit Life is packed with tips and advice to help you plan ahead – from getting your home ready for cold weather and making your money go further to finding support when you need it.

Whether you’re planning your autumn budget or simply want to feel more prepared, there’s something inside for you. 💙

Take a look at the latest issue and see what support is available to help you this autumn 👉 https://ow.ly/2ver50ZWefb

Life doesn’t always go to plan. When things feel difficult, a little extra support can make a big difference.Better Days...
08/10/2026

Life doesn’t always go to plan. When things feel difficult, a little extra support can make a big difference.

Better Days offers free support for a range of everyday challenges, including:

🔵 Mental wellbeing
🔵 Money worries
🔵 Employment support
🔵 Digital skills
🔵 Connecting with your community

Last year, we provided more than 10,000 support interventions for customers, including dedicated mental health support for 819 customers.

So whether you’re dealing with a difficult time, looking for practical support or just a friendly voice to talk to, we’re here to work through it – together. 💙

Find out more about Better Days and the support available here: https://ow.ly/hkSy50ZVTN8

Have you had a chance to read our latest Customer Annual Report? It’s more than a look back at the past year, it’s a ch...
07/10/2026

Have you had a chance to read our latest Customer Annual Report?

It’s more than a look back at the past year, it’s a chance to see what we’ve been working on, how we’re performing and what we’re doing to make things better for you. 💙

You’ll find updates on your home, our services, your community and our work to become more sustainable – as well as what we’re focusing on next.

We want you to understand what’s happening at Orbit and feel confident about the work we’re doing, so why not take a few minutes to have a read?

Dive into our 2025/26 Customer Annual Report here 👉 https://ow.ly/H8ar50ZSZCP

Take control of your home with myAccount 🏡Managing your home shouldn’t be difficult. With myAccount, you can take care o...
05/10/2026

Take control of your home with myAccount 🏡

Managing your home shouldn’t be difficult. With myAccount, you can take care of everyday tasks quickly and easily – whenever it suits you.

Here are five reasons customers are choosing to go digital:

1️⃣ It’s open 24/7. Log in from your phone, tablet or computer at a time that works for you.
2️⃣ Everything in one place. It brings all the key services you need together, so you can manage your tenancy without juggling multiple calls or emails.
3️⃣ Reporting repairs is quick and easy. Need a non-urgent repair? You can report it in minutes.
4️⃣ Stay on top of payments. Check your rent balance and make secure payments anytime.
5️⃣ Update your details instantly. Keep your information up to date whenever you need to, so we always have the right details for you.

Watch our quick video to see how to register 👉 https://ow.ly/IQwq50Zv1jq.

Sign up here 👉 https://ow.ly/93er50Zv22M

Finding information about your home and services has been made easier We're making it simpler for you to access informat...
01/10/2026

Finding information about your home and services has been made easier

We're making it simpler for you to access information about repairs, safety, how we’re performing, and the services we provide through our new STAIRs (The Social Tenants Access to Information Requirements) information hub.

You'll be able to find key information in one place, making it quicker and easier to get the answers you need.

Visit our STAIRs Hub to find out more 👉 https://ow.ly/Uhfv50ZT6N7

Our 2025/26 Customer Annual Report is here! 📖It’s your chance to see what we’ve been working on over the past year and t...
30/09/2026

Our 2025/26 Customer Annual Report is here! 📖

It’s your chance to see what we’ve been working on over the past year and the difference we’re making across our communities and with our services.

Here are just a few highlights:

🔵 £142 million invested in improving homes
🔵 £5.6 million provided in support to customers
🔵 74.5% of customers to us their home was well maintained, up from 70.6%
🔵 89.5% of our homes now meet EPC band C, helping us work towards our 2030 goal

There’s much more to discover, including how we’ve listened to your feedback and what we’re focusing on next.

Read our 2025/26 Customer Annual Report here 👉 https://ow.ly/H8ar50ZSZCP

The Energy Price Cap is rising – and we’re here to help. 📈 The Energy Price cap is increasing by 4% from October, meanin...
28/09/2026

The Energy Price Cap is rising – and we’re here to help. 📈

The Energy Price cap is increasing by 4% from October, meaning many households will see higher bills just as the weather gets colder.

We know this news may be worrying, but you don’t have to face it alone.

If you’re worried about paying your energy bills, keeping your home warm, or simply want to understand what these changes mean for you, our free Energy Advice Service is here to help.

Last year alone, we helped customers save more than £135,000 on their energy costs. And we could help you too.

Get support from our expert team 👉 https://ow.ly/8KCh50ZFGBA

Whatever your situation, we’re here to help you understand your options and find the support that’s right for you. 💙

Sometimes, a simple phone call can make a big difference. 💙A friendly chat. A listening ear. A regular check-in. These s...
24/09/2026

Sometimes, a simple phone call can make a big difference. 💙

A friendly chat. A listening ear. A regular check-in. These small moments can make a real difference to Later Living communities.

We believe everyone should feel safe and supported in their own home, which is why our Later Living Team make around12,000 wellbeing calls every month, helping you stay connected, independent and supported.

Find out more about Later Living with Orbit 👉 https://ow.ly/vkHp50ZQ7c8

💬 “I feel I’ve got my mojo back.”Moving to a new area at 77 was a big change but through the Community Hub, Jill found f...
22/09/2026

💬 “I feel I’ve got my mojo back.”

Moving to a new area at 77 was a big change but through the Community Hub, Jill found friendship, confidence and a sense of belonging.

After joining coffee mornings and drop-ins, she became involved in events and volunteering, helping to bring people together in her community.

Jill said: “I didn’t think I could make friends at my age, but the Hub has enabled me to find my old self.”

Find your local Hub and discover the support, activities and connections available in your community 👉 https://ow.ly/AAS550ZLaWL

Do you know what to do if you smell gas or suspect a gas or carbon monoxide leak?It's Gas Safety Week, so now is a good ...
20/09/2026

Do you know what to do if you smell gas or suspect a gas or carbon monoxide leak?

It's Gas Safety Week, so now is a good time for a reminder.

If you suspect a leak:
🔵 Turn off any gas appliances
🔵 Open doors and windows
🔵 Leave your home immediately
🔵 Call the Gas Emergency Service on 0800 111 999

❗Important: Don't use a mobile phone or cordless phone inside your home. Only make calls once you're outside and away from the suspected leak.

If you have hearing difficulties, you can contact National Grid's textphone service on 0800 371 787.

Once you've spoken to the Gas Emergency Service, call us on 0800 678 1221.

And remember, if emergency services tell you to stay outside your home, don't go back in until it's safe to do so.

Find out more about gas safety on our website 👉 https://ow.ly/ZfZq50ZOkH6

Address

Coventry

Opening Hours

Monday 9am - 5pm
Tuesday 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 5pm
Friday 9am - 5pm

Telephone

+448006781221

Website

Alerts

Be the first to know and let us send you an email when Orbit Housing Association posts news and promotions. Your email address will not be used for any other purpose, and you can unsubscribe at any time.

Contact The Organisation

Send a message to Orbit Housing Association:

Shortcuts

Share

Category