Please note that our social media accounts are monitored during office hours only and should not be used for urgent matters. Situated in the Borough of Surrey Heath, Windlesham Parish Council serves a population of approximately 17,000 people covering the three villages of Bagshot, Lightwater and Windlesham. The Parish has many well-kept parks and open spaces, including a number of heritage assets such as Bagshot Chapel and three Grade II listed War Memorials. Surrounded by beautiful countryside each village has its own unique feel and a thriving community spirit. We maintain and manage the cemeteries in each of the villages; the allotments at Hook Mill Lane; open spaces including Lightwater Rec, Windmill Field, School Lane Field and High Curley amongst others. We also manage play areas at Kings Lane, Lightwater Rec, School Lane Field, Freemantle Road, and Windmill Field; and consult on Planning Applications; provide and/or maintain benches, litter bins, bus stops, heritage lamp-posts, flower beds, hanging baskets, war memorials, etc. One of the most important aspects of the Council's role is to liaise with other local authorities and agencies to ensure that the Parish is fully represented and local issues are quickly addressed. The Council comprises 18 Councillors elected by the residents of the Parish, and operates a Village Committee structure with 6 Councillors representing Bagshot, 7 Councillors representing Lightwater and 5 Councillors representing Windlesham. Additionally the Council is serviced by 5 Council Officers: The Clerk, Assistant Clerk, Cemeteries Administrator, Responsible Financial Officer and Communications and Engagement Officer. Please Note:
Status of Social Media Communications
The Council welcomes public engagement across a range of platforms; however, posts or messages from members of the public via social media platforms (such as Facebook and Instagram) shall not be regarded as official correspondence. Residents wishing to contact the Parish Council formally must do so by:
• Emailing the Parish Clerk at [email protected]
• Submitting a written letter to:
The Council Office, The Avenue, Lightwater, GU18 5RG
• Using the online contact form on the Council’s official website: www.windleshampc.gov.uk
House Rules for Social Media Engagement
All users (including Councillors) engaging with the Council via social media must comply with both the respective platform’s Terms of Use and the following conditions:
• You are wholly responsible for any content you post, including shared material.
• Posts considered inappropriate by the Council may be removed in part or in full.
• The Council will report and remove any social media accounts misusing Windlesham Parish Council branding or imagery without permission. The Council reserves the right to hide or remove posts, comments, or private messages that contain:
• Graphic, sensitive, or offensive imagery
• Abusive or obscene content
• Discriminatory language or conduct
• Misinformation, disinformation, or malinformation
• Off-topic or irrelevant comments
• Public mentions of Council staff by name
• Derogatory or accusatory remarks about individual Officers or Councillors
• Private or personal information about staff or Councillors irrelevant to their role
• Intellectual property infringement
• Content in breach of legal or regulatory obligations
• Spam, trolling, or persistent disruptive behaviour
Before any content is removed, the Council may take screenshots of the material and retain it in line with the Council’s privacy policy to justify the moderation action. Repeat violations may lead to the user being blocked or reported to the platform provider. A private warning message will typically be issued before such action is taken, explaining the breach and potential next steps. The Council also reserves the right to challenge or correct inaccurate or misleading public information, including escalating complaints to the Independent Press Standards Organisation (IPSO) where necessary. Users who witness a post they believe violates these rules are encouraged to report it directly through the platform's moderation tools.
