06/16/2026
25 Years Without Incident. What Changed?
A question for families, support workers, agencies, policymakers, and the public.
Imagine your daughter has lived in the same ministry-funded group home for more than 25 years.
For more than two decades, she has called it home.
Her family visits.
She comes home for family visits.
Birthdays are celebrated.
Holidays are shared.
Family relationships are maintained.
You are not only her mother.
You are her court-appointed guardian.
You carry the legal responsibility to make decisions in her best interests because she cannot do so herself.
For years, things worked.
Then management changed.
Over time, concerns began to emerge.
Questions were asked.
Advocacy increased.
The relationship between family and service provider began to deteriorate.
Communication became increasingly restricted.
Direct communication with staff was cut off.
Digital communication was terminated.
Routine family visits became increasingly tense.
Pick-ups and drop-offs became uncomfortable and adversarial.
The mother was eventually trespassed from the home where her daughter had lived for decades.
A 94-year-old grandmother attempting to visit her non-verbal granddaughter was told to leave the property.
The service provider began efforts to terminate the tenancy of a woman with a developmental disability who had lived in the home for approximately twenty-seven years.
The agency knew the relationship was deteriorating.
The Ministry knew.
Police became aware of escalating tensions.
Everyone could see the conflict growing.
Yet no meaningful intervention occurred.
No independent dispute resolution.
No neutral third party.
No effective mediation.
No lasting solution.
Most importantly, L herself had done nothing to deserve any of this.
She remained a woman with significant developmental disabilities who depended on others for stability, support, advocacy, and meaningful family relationships.
Yet she found herself increasingly caught in the middle of a growing conflict between the people responsible for supporting her.
Today, that mother faces a criminal assault charge arising from an interaction that occurred while returning her daughter home following a family visit.
The mother disputes the allegation and maintains that any physical contact that occurred was entirely unintentional while she was focused on saying goodbye to her daughter.
The matter will ultimately be determined through the legal process.
But regardless of where anyone stands on the allegation itself, we should all be asking a much larger question:
How did we get here?
How did a woman live in her home for more than 25 years without incident, only for a long-standing conflict between a family and a service provider to escalate into a police matter?
How did routine family visits, pick-ups, and drop-offs become so strained that an ordinary goodbye between a mother and her daughter ultimately resulted in criminal charges?
Why were warning signs ignored?
Why was meaningful intervention not offered before relationships completely broke down?
Why did it take a crisis before anyone paid attention?
It is important to note that this post is not directed at frontline developmental services workers.
FAIR has consistently expressed support for the dedicated workers who provide direct care and support every day, often under difficult circumstances.
In fact, both families and frontline workers are often caught in the middle of management decisions.
The issue raised here is larger than any one worker, family, or agency.
It is about what happens when conflicts are allowed to escalate without meaningful intervention, accountability, or independent resolution.
When families, agencies, ministries, and police all know a situation is escalating, yet no effective mechanism exists to resolve the conflict before it reaches a breaking point, the system has failed.
Most of all, it has failed the person at the centre of it all—the vulnerable individual whose home, relationships, stability, and quality of life are caught in the middle.
No guardian should have to fight for access to the person they are legally responsible for protecting.
No 94-year-old grandmother should be prevented from spending time with her granddaughter.
No individual with a developmental disability should face the loss of their home because the relationship between family and service provider has broken down.
And no situation should be allowed to deteriorate for years until it becomes a police matter.
We can—and must—do better.