The Customer Care Program was established in 2006 by Council and the Customer Care Taskforce, with the aim of helping local business and industry avail themselves of 'best practice' methods for customer service. The Program is driven by two key economic development principles:
The fastest and most cost-effective way to create long-term jobs is to invest in existing businesses and local talent ra
ther than attempting to relocate jobs from elsewhere. Customer service excellence is a foundation stone of business development. The Customer Care Program has been enthusiastically embraced by more than 350 leading local businesses. As accredited Customer Care quality service providers, these organisations proudly exceed high quality service standards that benefit local customers and tourists and achieve better business outcomes. Operating as a service certification program, businesses that successfully meet the standards of accreditation are authorised to display the Customer Care logo and other associated promotional material. Accredited businesses also have the opportunity to participate and be included in promotional activities conducted as part of the Program, including regular networking functions and the Annual Customer Care Service Excellence Awards.
